Is there any way to copy and paste the incoming caller id phone number?

[dkaseman]

We use a secondary customer service program that requires us to enter the incoming phone number to locate an account. 

The phone number is hidden during the call which is not very efficient.

[BrandonS]

Check you desktop app settings under the phone tab.  I'm attaching a screenshot that I use that just opens a new browser tab with a Google search of the incoming call's caller ID.  You might be able to "screen pop" a record in your application if it browser based and takes variables.

[dkaseman]

We can do this but it's a bit clunky. It would nice to be able to do this right from our phone app.

[Eliot]

hi dkaseman,

another clunky way to capture the incoming caller-id is to use a tool such as snagit.  i tested this approach which takes less than 10 seconds.

1.  Initial Caller-ID Number Capture setup using Snagit  

1. Zoom Windows Client ->Zoom Phone->Lines displayed
2. Snagit 2023 Ready to Capture

1. Call comes in

1. Incoming call on Lines Screen
2. Snagit 2023 Capture->Click Capture and using mouse, select incoming caller-id number.
3. Snagit 2023 Editor->Click Grab Text (converts image to text)
4. Snagit 2023 Grab Text Results displays caller-id number
5. Copy caller-id number and paste where desired

i agree with you that having the ability to use copy from zoom phone and paste to your crm or other application is important.  it will save time and reduce errors.

i will submit to zoom.us/feed

i hope others will also submit.

thanks,  eliot