One of our users is experiencing the following problem:

"The Zoom mobile app is extremely unresponsive, especially when I try to end phone calls by pressing the red button. I have to press it 4-5 times, which often results in calling a random person once the call screen finally closes. The unwanted call, then again, is difficult to abort. In addition, I am sporadically unable to answer phone calls due to a charging icon appearing and a message asking me to "please wait" after pressing the blue button to take the call.

I am running the current version 5.14.6.13477 and my phone is a Galaxy S20 Ultra 5G, Android 13, One UI-Version 5.1, Modelname SM-G988B/DS

As I use Zoom phone for work, it would be important to improve the situation. Any ideas would be appreciated. Thank you!"

Hi I'm very frustrated. I tried going in FaceTime and selecting ZoomPhone for calling in the settings area. But it doesn't change it. I've tried several times nothing happens. When I click to dial inside HubSpot, it sends me straight to Google voice. How do I change the click to dial to ZoomPhone instead. I don't have admin access it is not HubSpot issue. Because if it was how is it that I am able to click to dial in Google voice. I don't have HubSpot calling. I simply need to switch the function from Google voice to ZoomPhone.

On a recent info screen, Zoom asked me for my phone number. But Zoom responds that the phone number doesn't exist.

Is Zoom expecting a special Zoom phone number?

It just asks for "phone number"

I gave my actual phone number, and got "phone number does not exist".

Confused!

We recently implemented zoom phone for our offices and let's just say there's been plenty of issues- 

First one, there is no option to transfer directly to somebody's voice mailbox. I've read conflicting information online that this should be a feature... and also that "this feature may not be available on some devices". 

Can anybody provide some clarity about the transfer to voicemail feature? There simply is no option to transfer to voicemail at all, where there "should be". 

second problem, We purchased a bunch of Poly Voyager 5200 UC headsets to use with zoom phone, along with Poly VVX411 desk phones. These DO NOT interoperate. Both devices are listed on the zoom phone compatibility list. 

When a call is incoming, the "answer call" button on the headset simply does not work. To work for answering calls, it requires that the UC usb dongle be plugged into the computer (not the phone), however after pressing the "answer call button" on the headset, it answers the call through the desk phone, not the headset. This is useless. 

The second reason this is problematic is because the UC usb dongle needs to be plugged into the desk phone in order for zoom phone to work with the headset at all and for the calls to actually come through the headset. This renders the "answer call button" on the headset useless, as the only way to use the headset with zoom phone is to:
1) have UC adapter plugged into the phone (which renders the answer call headset button useless, it doesn't do anything).

2) Press the "headset" button on the Voyager411
Only then can you talk/hear through the poly headsets with zoom phone. 

This is obviously a problem because people want to be able to answer calls when away from their desk by pressing the "answer call" button on the headset. This is not currently possible.

Yes the audio settings are set to "sync buttons on headset". 

Any input? Seems to me we went from a 100% working setup with desk phones and headsets to zoom phone which simply doesn't work. It's almost as if we need to have 2 UC usb dongles, one to be plugged into the desk phone, and one to be plugged into the computer to get complete functionality.... too bad a Poly headset can only connect to a single UC USB device so this isn't possible. No connecting the headset to computer via bluetooth and phone via USB dongle does not work. The answer call button fails to answer calls and no audio through headset.