Hi Zoom Community user,
I have installed zoom for lightning in my salesforce ecosystem. After trying and configuring zoom phone i found that Zoom phone icon is not visible in Custom Lightning App from Applauncher but its visible and working for Sales, Service console apps.
Could anyone please let me know if there is any config i need to set to make it visible for all the custom lightning apps.

One more issue i am facing with it is that for some users Icon label is showing as "Phone" but for some users its label is showing as different one like "RingCentral" which is another call center. How do i rename that.

Please help me , stucked here.

#salesforce

I am wholly unimpressed with this so far. I ported a number in and received a confirmation email today, but could not get it to work. I can at least call out now, but it WILL NOT RING for incoming calls. Goes straight to voicemail...which I left a test message on, but it shows up NOWHERE. I also setup custom voicemail and that's not working either. On top of it, I tried to get support, and when I put in my meeting ID and pin, it tells me I'm not eligible to speak to someone! NOT HAPPY AT ALL

Hi,

 We have a Zoom Phone system account and a local PBX without PSTN access. we can setup BYOP using SBC between Zoom and PBX and call between Zoom and PBX users are working, we also can make inbound call to PBX user via external contact, I am not using BYOC for PSTN access but Zoom provider exchange. Can I call PSTN from PBX users through Zoom phone system? if the answer is YES,  any document or idea how to setup the BYOP SBC (Ribbon SWe Core)

Thanks,

Simon

Hi there,

A couple of my contact centre agents have reported that their status changes automatically from Ready to Not Ready several times a day. They work in separate locations and one is a hybrid worker who says the issue occurs when in the office on the corporate network and when at home on their own internet.

Has anyone experienced this behaviour with Zoom Contact Centre?

Many thanks,

Matt.  

Hi,

I'm an IT tech at a small firm. We are using Zoom phone with Poly CCX 600s. Our CEO used to be able to Intercom his assistant and she would receive a short notification before being able to accept the call. The assistant had a older style headset that would plug into the back of the headset RJ9 port on the Poly phone, but we got a new headset and the Intercom works differently.

The new headset is a Yealink WH64 Wireless Headset. It plugs a micro usb into the phones usb A port and works great except for the intercom function. When the CEO starts an intercom, the assistant's phone will receive no notification and will automatically answer the call. The call is also automatically muted so the assistant is not coming through at all.

Ive tried a Yealink EHS35 micro to rj9 cable and the headset does not detect the desk phone at all, no audio between them even after making sure the phone sends it to the headset.

Any advice or setting I can alter to have at least an auditory notification come through before auto accepting the intercom call.

Thanks in advance!

We are a Zoom reseller and were trying to configure our end users account. They have added an email account and delegated access to me but when i try to manage their account i receive the following error "Only licensed user can access this, please contact your account admin."

The account i have is the owner and has a Zoom pro licence

Hi there, one user is getting the error message, "You don't have a direct number. You cannot start a new conversation" when texting some people.  She can text some people from the desktop app, but not others.

• We have been using Zoom phone for almost a year
• We do have 10DLC and a campaign approved / assigned.
• The phone numbers were ported into Zoom Phone almost a year ago.
• We haven't made any Zoom admin changes in the Zoom dashboard.
• We don't bulk send text messages.  Just used in communicating with our customers and vendors.
• I've send a text message to a person that she can't and it works fine.

Any guidance would be appreciated.