Zoom Phone System
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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Microphone not working properly

what could keep causing these issues - notice microphone not working properly with zoom. Do we need specific usb c  headsets compatible with HP AIO and zoom equipment?

Resolved! Less intrusive phone call notification pop up

It would be really nice if we were able to choose where a phone call notification popped up on our screen. Currently, there is only one option: a giant white pop up in the middle of your screen while you're trying to do your job. I'm an administrativ... Show more

It would be really nice if we were able to choose where a phone call notification popped up on our screen. Currently, there is only one option: a giant white pop up in the middle of your screen while you're trying to do your job. I'm an administrative assistant and I watch several different phone lines, but I don't always have to answer them.

 

Jabber has a very unintrusive phone call notification pop up in the lower right hand corner of the screen right above the system tray. This option needs to be added for Zoom. 

 

Apologies for not knowing what all the official technology terms are, I am not a tech person.


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Zoom Provisioning - Trouble with Zoom Removing other SIP accounts off my T46s Yealink IP Phone

Hi all, How might one fix the issue of zoom provisioning every day, which removes the other SIP accounts I've added to my T46s Yealink Phone? They aren't Zoom accounts they are PBX accounts, etc. Is there a way to tell Zoom not to remove the account ... Show more

Hi all,

 

How might one fix the issue of zoom provisioning every day, which removes the other SIP accounts I've added to my T46s Yealink Phone? They aren't Zoom accounts they are PBX accounts, etc.

 

Is there a way to tell Zoom not to remove the account settings on my IP phone?

 

Any help would be appreciated, thanks.


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Zoom Phone mobile app contact sync with Zoom Desktop?

I've just started using Zoom Phone as part of a trial before the rest of our company moves over. I've been able to sync my iPhone contacts within the Zoom iOS app and they show under "Phone Contacts" in that app, but the desktop app doesn't seem to s... Show more

I've just started using Zoom Phone as part of a trial before the rest of our company moves over. I've been able to sync my iPhone contacts within the Zoom iOS app and they show under "Phone Contacts" in that app, but the desktop app doesn't seem to sync with the phone app.

 

Is there any setting or integration I'm missing? This seems utterly basic so I'd be shocked if phone contact sync to the desktop app is not supported.


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Option to Print or Save SMS Messages

We are looking for an option to be able to print or save SMS conversations with clients to put in their files. Right now we can highlight the conversation and then copy/paste it, but it loses formatting and is difficult to follow without lots of edit... Show more

We are looking for an option to be able to print or save SMS conversations with clients to put in their files. Right now we can highlight the conversation and then copy/paste it, but it loses formatting and is difficult to follow without lots of editing. 


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No way to get my zoom phone number to work without an extension number?

I have a Zoom Pro account and wanted to take advantage of the free trial Zoom Phone offer I recently got via email to see if this service is for me. I am a one-person consultancy, and need a single DIRECT phone line that doesn’t require a caller ente... Show more

I have a Zoom Pro account and wanted to take advantage of the free trial Zoom Phone offer I recently got via email to see if this service is for me. I am a one-person consultancy, and need a single DIRECT phone line that doesn’t require a caller entering an extension to reach me. I can’t find  anything in your support articles that tells me how to do this. It seems your phone service is totally designed for companies requiring multiple lines with extension numbers to reach anyone. If there’s no way to do what I need (i.e. get my Zoom number to ring directly, without needing an extension), then this service obviously isn’t for me and I’ll need to discontinue the phone as part of my Zoom account. Please advise.


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Resolved! Ported Number

I recently ported a number from ATT to Zoom. After using Zoom we found we do not like it. I need to port my number back to my carrier because it is our business number and I have to keep it the same. Absolutely no one will talk to me on the phone bec... Show more

I recently ported a number from ATT to Zoom. After using Zoom we found we do not like it. I need to port my number back to my carrier because it is our business number and I have to keep it the same. Absolutely no one will talk to me on the phone because I don't pay for a live agent with my plan???????? Which is the dumbest thing I have ever heard. I had several more things to troubleshoot with them after submitting a ticket and I have yet to get a call from anyone. So if anyone can tell me if it is possible to port my same number back to ATT and how to start this process. TIA


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Separate Call Queues for Known and New Contacts

I have a database of contacts in Accelo, which syncs with Google.I'd like to sync those contacts to Zoom, and setup separate call queues based upon whether or not the caller is a known contact (i.e., the caller ID appears in our system) or the contac... Show more

I have a database of contacts in Accelo, which syncs with Google.

I'd like to sync those contacts to Zoom, and setup separate call queues based upon whether or not the caller is a known contact (i.e., the caller ID appears in our system) or the contact is unknown (i.e., isn't in the system).

 

I realize this may be a custom integration, but is this technically possible?


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Multiple Meetings at the same time

Is there any Zoom plan that allows one user to schedule multiple meetings at the same? I work with recruiting and we constantly have more than two Zoom meetings set up, we have an enterprise account and yet Zoom always asks to end one meeting. The cu... Show more

Is there any Zoom plan that allows one user to schedule multiple meetings at the same? 

I work with recruiting and we constantly have more than two Zoom meetings set up, we have an enterprise account and yet Zoom always asks to end one meeting. The current cap is 2.

Is there any upgrade to the plan that would allow multiple meetings at the same time? 

It's been a hastle for us and we're inclined to use rival platforms due to this limitation. 


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Hearing the phone ring while not using the head phones?

Hi everyone, We cannot hear our zoom phone ringing as it only rings in the head set. Does anyone know when I am not wearing the headphones how can we hear the phone ring? Unless i am looking at the computer I am not aware of a call. I have unplugged ... Show more

Hi everyone,

 

We cannot hear our zoom phone ringing as it only rings in the head set. Does anyone know when I am not wearing the headphones how can we hear the phone ring? Unless i am looking at the computer I am not aware of a call. I have unplugged and rely on the the blue tooth but it still doesn't ring outside of the head set. Any ideas on how to fix this.


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