The Voicemail tab has the ability to mark messages as "unread" but the SMS tab does not. Often I get an SMS and need to check it to see if it's an emergency...and if not I want to mark it as Unread so I remember to check it again later.

Seems like a pretty standard feature...and hopefully easy to implement. Can this be added? Also hoping to get some thumbs-up here to help Zoom realize this is of value. Thanks!

I've come to terms with the fact that the SMS for Zoom is not going to work for my business and I'm looking for other options which saddens me. For starters, I can't opt-in a client manually to receive texts. Nor can I find information that explains why I can or can not. If I had a client for a long time I would prefer to indicate that they have verbally agreed to SMS if they have asked to receive information. I deal with a lot of grieving people and they hate extra steps. Some clients or new clients forget to opt-in and become a little agitated with not getting the information that they requested promptly. Then, I just had an issue where I can't send videos of my products via text, only photos. In what world does SMS not include video submissions. Maybe it's me but I would like to be able to communicate in whatever way the client needs. Furthermore, phone calls having weak singles when I'm not at my desk is troublesome. I'm begging for help. 

I am the scheduler at my company and schedule most all Zoom meetings for others. Why does this change my availability status to "in a calendar event" and cause me to be marked as unavailable? Is there a setting in the meeting scheduler that I can change?

Hello.

We are integrating and testing Zendesk and Zoom Phone.

1. Installed the Zoom Phone for Zendesk app from the Zendesk Marketplace.

2. Clicked the Zoom Phone icon in Zendesk and logged in with the Zoom Admin account.

3. Set permissions for the Zoom Phone for Zendesk app in the Zoom app.

4. In the Zoom App, completed the Zoom Phone for Zendesk settings > Zendesk sub-domain settings and checked the boxes for ticket creation for inbound and outbound calls.

We have completed all the settings and conducted inbound/outbound tests, but tickets are not being created in Zendesk.

Can you help us?

Has anyone been able to come up with a solution for people to access their voicemail without using a Zoom client and/or adding the enable callers to check voicemail?  It would be nice to be able to call a phone number, enter your extension, enter your PIN and listen to your voicemail.

We have ATAs by AudioCodes. We have both 1248 and 124 units. We are having issues with DTMF working with the Emergency Blue Lights and our All Campus Alert System. We can connect with each of the units but once connected they do not seem to pass DTMF correctly. Any help would be great.