We are new to zoom, however we are having a difficult time answer the phones from our headsets using zoom desktop application.  We are in an office where we are not always in front of our computer to answer from the screen.  We are using 4 different kinds of headset in the office and no one is able to answer from the headset.  Is there a setting that needs to be turned on?  I would guess there has to be a way to answer with just a headset from the desktop application.  any help or suggestions would be very appreciative. 

We are using ZoomVDI in VMWare Horizon. We have the plugin installed on all client machines and in general its working great. 

We have a few requests for wireless headsets. Ive grabbed a Jabra and a Poly headset and both seem to have the issue where the audio works fine but I cannot pickup/end a call from the dedicated button on the headset. 

Does anyone have a good recommendation for a headset that is known to work with this setup ?

I'm in a trial of Zoom and I need to make sure it will meet our needs. Currently, our Main Number rings a hunt group M-F 8AM - 5PM and is backed up by a daytime Auto Attendant. M-F after hours, calls go directly to a Night Attendant. All Day Saturday, calls go directly to a Night Auto Attendant. On Sunday morning from 7AM - noon and 4PM - 6PM calls go to that same Hunt Group and are backdup up by the Night Auto Attendant if unanswered. Can we set that up on Zoom?

When either a Zoom Phone user or Zoom Contact Center agent receives a call, and needs to transfer it to an external party (BYOC or BYOP), the receiver of the transfered call sees ZP user number or ZCC queue number. Original Caller Id is not sent to the SBC: there is neither history nor diversion header.

Could it be implemented?