Audio Not Working in Zoom Phone Calls but Works Fine in Meetings on Laptop with Windows 11

[Nicolas8]

Hi everyone,

I’m experiencing a strange issue with Zoom on my Windows 11 device. The audio works perfectly fine during Zoom Meetings (both headphones and speakers), but it does not work at all during Zoom Phone calls. I don’t hear anything—no ringtone, no voices, nothing.

Here are the steps I’ve already tried to troubleshoot the issue : I checked Zoom Audio Settings and 

1. Checked Zoom Audio Settings:

   • Ensured that the correct speaker is selected.
   • Tested the speaker, which works fine in the settings.

2. Checked Windows Volume Mixer:

   • Confirmed that Zoom is not muted and has the same volume level as other apps.

3. Disabled Audio Enhancements:

   • Turned off all audio enhancements for my default playback device in the Windows sound settings.

4. Reinstalled Zoom:

   • Uninstalled and reinstalled the latest version of Zoom from the official website.

Despite all these efforts, the issue persists exclusively with Zoom Phone calls, while Meetings audio works flawlessly.

Could this be caused by a specific Windows configuration or a setting that might block audio for Zoom Phone? Has anyone encountered a similar problem and found a solution?

I would greatly appreciate any guidance or suggestions from the community or Zoom support.

Thank you!