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Newcomer
January 19, 2022
Question

Holiday Hours

  • January 19, 2022
  • 1 reply
  • 16 views

Is there an easy way to set Auto Receptionist to default to the Closed Hours during Holiday Hours.  The way it seems to work is a call flow will have to be set for each  Auto Receptionist for every holiday.  In my case this will require duplicating an IVR for every holiday for each  Auto Receptionist which isn't efficient or ideal.

    1 reply

    FORE-Craig
    Specialist
    Specialist
    January 20, 2022

    Hi!

     

    I don't believe that there is. It is definitely a great enhancement to ask for!

     

    For Holiday Hours in general, I would like to set a default IVR to flow down from the Company Info to Auto-Receptionists, then for each Holiday set up, a selected Greeting to flow down from Company Info to match up with it (Obviously greetings would have to vary based on the name of the holiday and dates that are spoken).

     

    What do you think?

     

    Craig

    chasseyAuthor
    Newcomer
    January 23, 2022

    This might work for some deployments but in my case this would be problematic as I have multiple Auto Receptionists that serve different parts of the business with different requirements.  You could have both though.  The company wide setting could be either to follow the Auto Receptionist Closed Hours configuration or propagate a default IVR/greeting for holiday hours.  Alternatively, allowing holidays to be grouped in the Auto Receptionist config would simplify things.  You could create a holiday group in the Auto Receptionist, create the IVR config for the holiday group and then add all holidays to that group. This would avoid recreating the IVR config for every single holiday. I suspect in most deployments the IVR config probably doesn’t change for different holidays.

    FORE-Craig
    Specialist
    Specialist
    January 12, 2023

    Sorry, that was kinda just for a joke, but thank you for that link, ill submit it also.


    Great!