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We have configured and tried call queue with all the available options ( Longest Idle, Simultaneous, Rotation, Sequential) We are facing an issue with calls struck in call queue even agents are available and online. The calls get abandoned after sometime and start distributing calls to agents. Please let me know if anyone has issues with call queus.
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How do you change the voice prompt in auto receptionist if the caller enters an invalid extension number?
Hi, I'm a staff working overseas and remotely relying on VPN. after I log on the Zoom successfully, I wanted to try if the phone call functions good or not. Current issue is each time I make a call, the application frontpage will show the problem with connection, but I know my connection should be fine with other apps or websites working. wonder if anyone has experienced the same. my work relies much on the phone calls, nothing can be going on now.
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For the last week one-tap mobile immediately disconnects. I have the dial in number, two commas, the meeting ID and end with "#". The call drops. Does anyone have an idea what I'm doing wrong?
I don't understand where the contacts come from on your zoom phone mobile app. I have some employees that have all their personal contacts from their phone, some employees have all the people in our organization in contacts, and some employees have nothing. The reason I'm asking is we are trying to figure out how to forward calls. When an employee wants to use the mobile app to forward their phone when they're sick, they click on their more button in the bottom right, click on phone, click on forward calls, forwarding contact, and then search in their contacts. Some can find our receptionist queue or auto attendant in there and some can not. It seems so random. How do I ensure everyone has our auto receptionist and reception queue in their mobile contacts?
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Hi Can someone please help me . we are going live with Zoom phone soon and i have assigned phone numbers and ext to 20 users . so each have there own log on . We have two company phone numbers that i am currently getting ported over but my question is if an employee logs in on there mobile phone and the desktop , how when someone rings the company numbers does it reconsige to go to that employee . im confused
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Hi! our organization has one zoom phone line that goes/answers to my cell phone number. I want to change my cell number to someone else's in the organization. how to do this?
thanks!
Hi team. I have been dialling in ( via phone ) to a zoom session within my country Australia. I am about to travel overseas to Fiji. If I dial in from there can I do that via wifi for free or will it be the cost of an international call? Thank you
