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Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
Hi there - When we log into Zoom to use the phone / receive calls we are suddenly having issues. If we try to make a call we get 'Not connected. Attempting to reconnect' message. This has happened all of a sudden this week. How would we go about diagnosing? if you phone our number it also says the number you have called is not recognised.
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Poly E320/E450 doesn't recognize "#" as end of dial. When dialing on a B20 or CCX I can dial an extension or phone number and press "#" instead of having to go up to the display and press the "Dial" softkey. On the E320 and E450s we have deployed, the "#" is added to the dial string and is not interpreted as the end of dialing sequence. The phones are currently on Poly ver 8.2.0.10139. Does anyone know if there is a template field to activate the "#" as the end of dial or if there is some other solution?
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Hi guys i'm new at zoom can somebody explain to me how i can get rid of the extension when they are calling me so i can receive directly the phone call? i'm not a computer geek so if it can be explained in a simple manner thanks in advance Michael
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I purchased 5 ZOOMPHONE subscriptions and when adding a number to the user it does not let me get a number, I opened TICKET and some time has passed and I still do not have access to operate the system
bonjour .. j essaye d aider une amie qui utilise zoom sur windows... sur son telephone cela marche pafaitement mais sur l ordinateur elle entend tres mal.. jai desisntallé les pilotes audio de lordinateur et reinstallé cela ne change rien.. donc j ai desinstallé zoom et reinstallé ..meme probleme .. j ai testé avec messenger de facebook cela foncionne tres bien .. mais avec google meet elle a le meme problemme de son ... auriez vous une idee svp.. merci
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We're trialing Zoom Phone -- with our current provider, users park calls with just one button into one slot -- we blind transfer to slot #1 -- then every phone has a key to pick up that slot. Is there a way to park a call into a specific slot, rather than getting a randomly assigned park slot? With the DTMF code *5 we just get a random slot -- we'd like to explicitly park / blind transfer a call to *801. Similarly, what's the use case for Call Park Line Keys without this option? It looks like I can create ~50 call park line keys (*801-*850) -- is the idea here that someone parks a call randomly, then another user taps ... one of their 50 park slot keys (???) to pick it up?
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We've been using Zoom Phone for a couple of years now. I've always noticed that tak,ing calls via the Zoom app on my cell phone over wifi or cell network is pretty "laggy".. a normal mobile call is MUCH better. Is there any reason for this? more importantly... any fix for it? I've had other users recently tell me the same thing, so hopefully there's something that can be done.
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Hey Team. I have an Aastra 6721i IP Phone. It's not listed in the device dropdown menu. Does anyone have a workaround that might connect this phone?
Thanks
Glenn.
Our last system sync'd with Google Calendar (optionally) to reflect the fact we're in a meeting (not just a Zoom meeting) and effectively mute our office phone temporarily. For example if we had a meeting on calendar X, the phone would route everything to the department IVR/voice mail menu for "meeting mode" which would give callers some options. How can I do this with Zoom phone?
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I use my computer sound when I talk on the phone. That sound works on zoom calls. When that happens using just the phone I don't get properly heard. I have tried raising the volume and setting up the sound to adjust itself. Neither way works. Help!
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