I'm trying to prevent call queue members from receiving queue calls when they are already in a (Zoom) call or meeting.  I have the queue set to route to the user who has been idle the longest. 

Calls are being routed to users who are in (Zoom) meetings, are in (Zoom system) calls, or have placed outbound calls.  Users can manually "Opt-out" for every non-queue activity, then "Opt-In" once the activity is complete, but that is inefficient and results in poor system performance. Users regularly forget to "Opt-In" after their current activity ends, and unless they manually seek their queue status, have no indication they are not active in the queue.

How can I ensure that queue calls are routed to AVAILABLE users?

I'm leaving my current consulting gig after many years and this account is linked to that company so won't be on here after tomorrow. 

We'll see if any future work involves Zoom Phone, if so I'll be back at that point!

Been helpful being on this forum! Hopefully my comments have been helpful to others as well...

cheers

Edgar

I am setting up Zoom Phone and SMS. I've gone through all the setup steps for SMS, campaigns, etc. And now I still can't text to or from my recently ported number. Is there a propagation time on any of this? The number came back as ported yesterday and I noticed this morning that my campaign I applied for yesterday is now active. Or am I missing something else? 

Hi all...I use ZOOM phone service through my work account, but I work from home. Each morning I start up ZOOM, I need to completely log out of ZOOM and restart the app before I can make calls. Several days ago, the resetting process no longer worked. ZOOM will not connect for phone calls (Service Unavailable: Code 503). The phone pad stays greyed out, so I can't make any calls. When I try to look at the details of the error, it says Registration Error. I have tried rebooting the app multiple times, and rebooting my computer and modem/router several times. Nothing is working. ZOOM continues to attempt connection all day, but no success. It was suggested that I turn off my SIP ALG setting in my modem, but nobody seems to know how to navigate around within my router settings to find this one setting, including my service provider who gave us the modem!

All recommendations welcome...

Hello and advance thanks.

Is anyone able to advise please.

We have the phone system as below.  What we cant figure out is how to set this up so when one of the extensions is on a call - its shows on the system that extension is in use.

Whilst when, for example, I am on a call, I can see that a staff member is trying to call me, however I cant end the call with a client to take the internal call, so need the system to show other users my extension is in use. 

Help!!

Hello, I think I have a pretty simple question but can't seem to sort it out. 

I'm one person that wants one direct dial number. 

I added Zoom Phone to my Zoom account and it looks like I have Zoom Phone Basic based on the questions I answered. I now have a "main number" and one extension. I don't really need this. I don't want anyone having to dial an extension to reach me nor do I need a generic main number. Also, I have no plans to add other people any time soon. 

My question is this:  What is the best/simplest/lowest cost way to get one direct dial number? Do I need to change my plan from Basic to something else or do I need to add a second line?

I appreciate any feedback!

Thanks.