Greeting & Voicemail
In need to record a greeting and voicemail msg for our callers. Can someone direct me to the appropriate place to learn how to do this?
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What is the Zoom Phone System?
Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
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Resolved! Zoom Phone
Does anyone know if you are on zoom phone but your desktop is locked does the zoom phone on the computer still ring
10DLC Registration / Non Usage -- Possible charges?
Hello all, I have a single Zoom Phone line that I use for my small, one-man show side LLC. In my day job, I have 40 users on RingCentral/AT&T Office at Hand. I'm working on the 10DLC / TCR registration for both entities. In working with RingCentral, I noticed that registration fees, campaign fees, violations for non-usage, etc. are all billable events. With Zoom Phone, I don't see any mention of charges, and it looks like Zoom will proactively delete any campaigns without phone numbers assigned after 60 days so that there are no charges? Am I missing something? If not, Zooms process / lack of little add-ons seems much smoother, but I wanted to make sure I'm not missing something! If there's the risk of 10DLC/SMS charges coming in the future, I'll likely just disable Zoom Phone SMS to avoid possible issues. I'm not a volume texter, and my closest clients have my personal cell anyway if a text is needed. Thanks for the input!
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get access token in my app "error": "400 Client Error: Bad Request for url: https://zoom.us/oauth/to
@api.get("/oauth/callback", tags=['Integrations'])async def callback(request: Request): authorization_code = request.query_params.get('code') token_url = 'https://zoom.us/oauth/token' payload = { 'grant_type': 'authorization_code', 'code': authorization_code, 'client_id': CLIENT_ID, 'client_secret': CLIENT_SECRET, 'redirect_uri': REDIRECT_URI } try: response = requests.post(token_url, data=payload) response.raise_for_status() access_token = response.json().get('access_token') print ("Access token: ", access_token) if access_token: # Save the access token in your database or perform any other required actions return {'access_token': access_token} else: return {'error': 'Access token not found'} except requests.exceptions.HTTPError as e: return {'error': str(e)}
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Resolved! Outbound Caller ID
How do I change the outbound caller ID for all users? I don't want their direct phone number showing, only either their name or our main company phone number.
SMS feature doesn't work after business hours?
I run a business and handle some admin work after business hours. I am trying to set up a new profile and the site requires text verification. I just realized, after never receiving the texts from the company, and not receiving my own test texts, that SMS doesn't work beyond the set phone hours. What is that about? AND there are no separate features to manage SMS apart from other phone features. This service is not as dynamic as advertised.
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Zoom phone local calling
Hi all. Need you expertise 🙂 When my clients calling me from landlines to my local zoom phone number, they get a prompt saying 'you are trying to call a long distance number, please dial 1 before phone number'. I have no clue as to how to resolve the issue. Weird thing is that, calls coming from cell phones have no issues at all. Really appreciate you help
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Adding Call Queues as Phone Keys to Desk Phone
Just purchased a Yealink T54W with the purpose of having each line key show a call queue for the user the desk phone was assigned to. This was so that each "line" would ring as the call queue was ringing and so the user could also dial out by selecting that line and use that call queue to make outbound calls. For the life of me, I cannot figure out how to accomplish this. Can anyone help me get this done? Thank you!
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Resolved! Call Queue members with short timeout to voicemail
Got a question about call queue members who might have set their divert to voicemail timeout very short, does the call queue settings override this? eg. Say a member of the call queue set their send to voicemail after 10sec of ringing, but the call queue settings have send to voicemail after 60 secs, does the member's phone ring for 60s if the call came though the call queue, and direct calls to the member only ring for 10sec before going to their personal voicemail?
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Outbound calls showing TEST for recipients
Hey all,
We have a client on the zoom phone service that we manage that are getting reports from other companies that the caller ID for them calling in shows TEST.
Any ideas where this could be specified or changed in the zoom admin console?
Thanks!
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