Hey Zoom team,

I was trying to set up our new zoom phone system since we got all our numbers ported today but when adding the auto-assistant I thought I needed to change the number but when I removed the number from the Auto-assistant it completely deleted our newly ported main phone number for our business. I contacted support to see what could be done but after an hour they sent me an email to a place to open a ticket to recover the number and I'm not even sure if I filled out the ticket correctly. We cannot receive phone calls to our business and I'm wondering how long it may be before we get our number back in our account or what the chances of getting our number back at all?

Honestly, it is a horrible UX design to be able to delete a phone number entirely from the account through the auto-assistant section. Why wouldn't the number just go back in to unassigned? 

Hello, 

I'm attempting to provision an Audiocodes 445hd desk phone. Automatic provisioning didn't occur after resetting the phone so I went through the manual steps to provision.

On the final step of the manual provisioning guide it says:

Configure provisioning server:

1. In the web interface, go to Management > Automatic Update > Automatic Provisioning.

2. In the Provisioning Method drop-down menu, select Static URL.

3. In the Configuration URL field, enter Provisioning URL in above of this dialogue.

4. Click Check Now. When web interface says "Configuration file is available. Do you want to update?", select OK.

5. Web interface should show "Automatic Configure success. System is going to reboot ...". Your phone will reboot to complete configuration.

On completion of step 4 instead of step 5 occurring the phone says:

Configuration file 00908F99C2B1.cfg is identical to existing

and does not reboot the phone. Rebooting the phone myself makes no change and the phone is shown to be 'offline'. 

I know that the phone is communicating with zoom because in the account section of the menu it lists the name the phone is assigned to. Yet I haven't been able to get it online.

Any help would be greatly appreciated

Hi everyone,

What happens when I select "remove" on a phone number listed in the "unassigned" bucket of my account? Does the number go away forever and there's no way to reclaim it or does it go into some other bucket that I still have access to?

In the scary scenario (that's #1) will this removal reduce my total phone number of occupied licenses thereby freeing up 1 phone number license on my account? 

Has anyone been able to find a way to silence the phone beeps when you are dialing a phone number or extension through the Zoom app? When I type in a name to do the transfer it's blissfully quiet, but sometimes it is faster to dial the extension, but the beeping in my ear is really annoying. BTW, I transfer calls all day!