Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Unable to add back deleted user to Zoom Phone

I have two licenses for phone system. During Initial setup I did not configure it correctly. So deleted phone numbers including and company phone and the active user. Now I tried to complete the setup, I am unable to add the user because the message ... Show more

I have two licenses for phone system.  During Initial setup I did not configure it correctly.  So deleted phone numbers including and company phone and the active user.  Now I tried to complete the setup, I am unable to add the user because the message says I used up all licenses and should by additional license to add the user.  Any help is greatly appreciated.

 

Regards,

Suresh


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Resolved! Videogreetings + Videomail storage allowance not listed on storage page?

We're considering the video greetings and video mail options but can't find information on our account' storage limits for these options. I see a table for voicemail, but not videomail. https://support.zoom.us/hc/en-us/articles/360060661511-Cloud-rec... Show more

We're considering the video greetings and video mail options but can't find information on our account' storage limits for these options. I see a table for voicemail, but not videomail.

 

https://support.zoom.us/hc/en-us/articles/360060661511-Cloud-recording-storage-capacity

 

can someone help me understand what the limits are, and if there are limits less than unlimited, how many videomails in a Gb, etc., to get a sense of how often we'd have to clear space.

 

thanks,

Chris

 


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Resolved! 10DLC SMS BRAND Registration- What is the STREET NUMBER and STREET NAME?

Address:

 

1234 ANYSTREET

SUITE 100

 

STREET NUMBER ?

STREET NAME?

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Change phone number to NOT have extension i.e. direct dial

I have a single phone line with my account but it comes with an extension. I need to change it to a direct dial number

Number is 013nn 464646 x3141 but I want it to be 013nn 464646 without the extension.

 

How do I do that?

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Common Area Phones in Groups

Hi all,

 

Is this possible to add Common Area Phones in Group as members?

I noticed that only users I am allowed to add as members in groups.

 

Thanks

alex

 

 

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Change phone from Landline to Mobile

Good day. I just registered a new Zoom phone but realise that I need a mobile one instead of a land line. Can I change my land phone to a mobile phone?

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Do you have a Japanese community? Or is it possible to create a Japanese community or thread?

Do you have a Japanese community? Or is it possible to create a Japanese community or thread?

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Using Zoom, the audio control/mute icon on cell phone switches from microphone to headset picture.

I attend Zoom meetings from a Moto g power cell phone. Sometimes I have problems with sound where I can barely hear. When that happens the usual microphone shaped audio icon has turned to a headset. What does it mean and how can I reset it to the ori... Show more
I attend Zoom meetings from a Moto g power cell phone. Sometimes I have problems with sound where I can barely hear. When that happens the usual microphone shaped audio icon has turned to a headset. What does it mean and how can I reset it to the original microphone icon.
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Resolved! How does the admin change restriction settings for Zoom Phone?

I am getting these errors: 

Call Connected
Blocked Outside of allowed calling locations

Call Connected
Missed Outside of allowed calling locations

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No Incoming Audio - Zoom Phone

I am having an issue in my home office using Zoom Phone where I am not able to receive incoming audio. This only happens with Zoom Phone, when I get on Zoom video calls incoming audio is fine. The extremely strange thing is if I unplug Ethernet from ... Show more

I am having an issue in my home office using Zoom Phone where I am not able to receive incoming audio.  This only happens with Zoom Phone, when I get on Zoom video calls incoming audio is fine.

 

The extremely strange thing is if I unplug Ethernet from my computer, so I am only on WiFi the audio problem goes away.

 

Fact everything is fine on Wi-Fi seems to indicate this isn't a firewall issue, but maybe a specific router port setting?  

 

This didn't start being an issue until I upgraded to a new Verizon router, model G3100.  I've configured this router the exact same way my previous Verizon router was configured, so I am at a loss.

 

Any suggestions that could cause this to be happening?

 

Zoom is on Version: 5.13.5 (12053)
ISP Router - G3100

Wireless Mesh Router - Amplifi HD

Wired Switch for all hard-wired devices - Extreme X435-24P-4S

 

 


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