I am the main receptionist at my company.  When I answer calls I used to hear a sound that indicated I had connected with the caller.  This would also allow me to tell when it was most likely a spam call as there would be the very long pause before the caller started talking.  Now when I answer I hear nothing so often not even sure anyone is there unless I see "call ended".  

Given the glaring absence of call control for Zoom Appliances, I've been experimenting with a Yealink SipT31G.  Whilst both of the above functions do what they say on the tin, there doesn't seem to be any way to have both enabled at the same time.  If i have call control enabled, I can click dial from my Zoom client, just the way I did with Skype for Business.  If I then start a meeting (with call control still enabled), the line key assigned for Zoom meetings stays green.  However, if I disable call control, then start a meeting, the assigned line key turns red and I can use it to join the audio portion of the meeting from the phone.

Am I missing something?  Functionality wise, it seems that we have gone backward from where we were.  None of these were an issue with Skype!  Frustration levels are high at the moment - we're trying to provide a seamless experience for our users, but it just seems as though the 'unified' element is missing.  It's all very disparate.  We are primarily a thin client site, so there is no desktop audio.  We currently have old USB phones plugged in to get around this.

I use multiple mobile devices, IPad and Iphone. I have the app downloaded on both and i stay logged in on both. I use my phone for calls and my Ipad for meetings. How can I stop every device from ringing when I get a call through Zoom? it is very disrupting to have every device ringing in the house. 

hi I have same problem too. I use one phone number when I add another number with another user in first 10 minutes both phones work after 10 minutes both not work and in topic write text like in picture. "Your Account is inactive, please contact admin." I go admin panel Zoom everything is ok status active. I assigned 2 and 3 days. I wait and think its it maybe Zoom issue but still not working . I can't connect with number zoom support to solve the problem. Please what should I do what I do wrong . When I research in google there say two things "The admin may need to assign a Zoom Phone license or calling plan." but its ok I check many times... so what should I do. I need someone to help.

In picture last call been Aug 20

Thanks.

Hi, I was wondering if there was a way to program the dedicated Messages key(voicemail icon) on the Poly VVX 450 to retrieve voicemails from a different extension?

We are using a shared extension (extension 900) for voicemails and would like all the phones to connect to this extension when pressing the dedicated Messages key.

Is there a way to do this? The "Keys & Positions" section of the Zoom Phone portal doesn't seem to offer this Messages key as configurable.

I have seen this discussion from Googling:

https://support.onsip.com/hc/en-us/articles/203706354-Polycom-Messages-Button-Direct-Dial-to-Voice-Mailbox

Is there a way to adapt this method to Zoom Phone on the Poly VVX 450?

This perhaps is more of a suggestion/product feature request than getting an answer, but we have a team of 5 support engineers that answer calls in a rotating queue after business hours, all on Pacific time. One of our engineers likes to work late and is okay taking calls in the late evening, and one of our engineers likes to start early and can take calls early in the morning. However, in the rotation, we're all taking calls at all hours.

Is there a way for our engineers to somehow place themselves as the first call in the queue during the late night and morning hours? As first priority, their number would always be called first, and if they aren't able to answer, would proceed through the normal rotation. Once they take themselves off, it would be the normal rotation where the calls are distributed evenly.

Ideally, this would probably look like a hybrid sequential followed by rotating call queue.