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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Salesforce & Zoom Not Capturing Call Recording

Hi There, We're in the process of setting up Zoom Phone for our Sales Team and we're struggling to get the Recording of calls to capture under the activity in Salesforce. We have turned on Auto Record for the users, however, when we head to the recor... Show more

Hi There, 

We're in the process of setting up Zoom Phone for our Sales Team and we're struggling to get the Recording of calls to capture under the activity in Salesforce. 

 

We have turned on Auto Record for the users, however, when we head to the record and try to replay the call it brings up the following error message 'This call log does not have recording!' 

 

However, the recording is saved in Zoom Call Logs as seen. and the call is pulling to other third-party software such as Gong. 

 

Any help or advice from Zoom-Salesforce experts would be really helpful on what we are missing here! 

 

Thanks! 

Chris 


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Resolved! App works but desk set says "your service plan does not support calling to this destination"

Using a Poly VVX 250. I've got the outgoing countries set and all works fine on the app. I can call out to anywhere I need. However, I get the following message when trying to make outgoing calls on my poly phone: "Sorry, we cannot complete your call... Show more

Using a Poly VVX 250. I've got the outgoing countries set and all works fine on the app. I can call out to anywhere I need. However, I get the following message when trying to make outgoing calls on my poly phone: "Sorry, we cannot complete your call. Your service plan does not support calling to this destination"


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Resolved! Default ringtone is output when user is called through a call queue instead of selected ringtone

We have a user that has changed the ringtone for all options. His 2 direct lines, his ext, and his meeting. When he is called through a call queue that is he part of it outputs the "default" ringtone instead of the selected one. Is this some setting ... Show more

We have a user that has changed the ringtone for all options.  His 2 direct lines, his ext, and his meeting.  When he is called through a call queue that is he part of it outputs the "default" ringtone instead of the selected one.  Is this some setting on the call queue I do not see?


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Is it possible to get a Zoom phone number (Australia) on a resonably cheap plan?

I can't seem to find out how to get a Zoom Phone number.   I can see the various plans, I can see info about porting an existing number, but nothing about getting a new number (much like a Skype number).
Can anyone point me in the right direction?

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Resolved! IS there a way to allow our receptionist answer ringing call of other users/common areas?

Currently, our POTS provider has a switchboard for us which handles calls. This allows our receptionist to see which lines are busy and answer a ringing call for any phone within the organization. BLF covers the first part. The second seems to be mor... Show more

Currently, our POTS provider has a switchboard for us which handles calls. This allows our receptionist to see which lines are busy and answer a ringing call for any phone within the organization. BLF covers the first part. The second seems to be more complicated.  We’ve tried call monitoring and call queues but they’re not quite what I’m looking for. 

 

There isn't an option to answer a ringing call with monitoring. Call queues rings all phones at the same time which isn't ideal for our scenario. I basically just want the receptionist to be able to see a line is ringing and if she knows it's not going to get picked up she can answer it herself. 

 

For example, if my phone is ringing. The receptionist and see that my phone is ringing with BLF and knows I'm not available to take the call. She can then take the call for me. 


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Resolved! Unable to assign ZoomPhonePro package to a user with SAML response mapping.

Hi.The details are described below. Sorry for the long text. About me:.I have administrative and owner privileges for Zoom. Information about the contracts:.I have signed up for 11 licenses of ZoomMeetings and 36 licenses of ZoomPhonePro package. Det... Show more

 

Hi.

The details are described below. Sorry for the long text.

 

About me:.
I have administrative and owner privileges for Zoom.

 

Information about the contracts:.
I have signed up for 11 licenses of ZoomMeetings and 36 licenses of ZoomPhonePro package.

 

Detailed configuration information:.
Configuration of SAML single sign-on with Okta and user provisioning from Okta.
Single sign-on is configured and enabled, and user provisioning is configured to occur prior to sign-in.
The SAML response mapping is configured as shown in the attached file zoom_samlResponseMapping1,2,3.

 

Request:.
I want to assign the ZoomPhonePro package to the user at the same time as the user is provisioned from Okta.

 

Problem:.

When I provision a user from Okta, the free ZoomMeetings license and the paid ZoomPhonePro package are assigned to the user at the same time as the provisioning is done and the user is created. When I check User Management > Users in the administrator screen, they are assigned correctly.
However, when the created user performs single sign-on for the first time, the ZoomPhonePro package is unassigned and the ZoomPhone Basic is assigned instead.
Is there any way to solve this problem?


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Working Remotely - Cant make calls as my computer at the office doesnt have a mic attached

I work remotely with my personal laptop and am not able to make calls with Zoom, when I try to dial a number (via accessing my work system with a remote desktop program) an error pops up on Zoom saying "No available audio device. Check if your device... Show more

I work remotely with my personal laptop and am not able to make calls with Zoom, when I try to dial a number (via accessing my work system with a remote desktop program) an error pops up on Zoom saying "No available audio device.  Check if your devices are properly connected."  Given I don't have a microphone attached to my computer at the office, I need Zoom to connect the call which would then hopefully allow me to switch the call to my cell phone.  Is this possible or does not having a mic at the base computer at the office essentially block me from using Zoom?

We previously used Ring Central, I would click a number on my database, it would begin dialing on Ring Central (via my office computer), on the RC app on my cell phone it would have a pop up saying switch to this device.  I would click that and then I was able to take calls on my cell phone.  Any help would be greatly appreciated.  Thanks


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Local Contacts Lost from Poly VVX-411 after Reboot

We are new Zoom Phone users. Things are generally OK but users are complaining that contacts that are entered into the Poly VVX-411 phones are randomly lost. That is to say all local contacts are completely wiped out unexpectedly and seemingly random... Show more

We are new Zoom Phone users.  Things are generally OK but users are complaining that contacts that are entered into the Poly VVX-411 phones are randomly lost.  That is to say all local contacts are completely wiped out unexpectedly and seemingly randomly. 

I assume that is because the phones are periodically restarting and they are not sync'd with the Zoom server, but it certainly could be something else. 
Have tried researching the issue and saw a possible cause could be a blocked port on our firewall  preventing the contacts from syncing with Zoom - but no details on what port to look for.

Any suggestions on how to troubleshoot is greatly appreciated.

Thank you.


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Invalid access token, does not any contain scope

Calling endpoint List phone users (https://api.zoom.us/v2/phone/users)https://marketplace.zoom.us/docs/api-reference/phone/methods/#tag/Users/operation/listPhoneUsersGetting Response"code": 124, "message": "Invalid access token, does not any contain ... Show more


Calling  endpoint  List phone users (https://api.zoom.us/v2/phone/users)
https://marketplace.zoom.us/docs/api-reference/phone/methods/#tag/Users/operation/listPhoneUsers


Getting Response

"code": 124,
 "message": "Invalid access token, does not any contain scope."

Using JWT token generated by OAuth through the App

 

tak01_0-1658737871817.png

 

App is properly set to have  Scopes: phone:read:admin

tak01_1-1658738098052.png

 

 

What could be the issue?

 


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Zoom Port Out/Away Question

Hi there,

 

I have a Zoom phone number that I am porting out - I don't know whether the number is a CAT A or a CAT C.

 

Can anyone please advise?

 

Max.

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