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Important updates from Zoom Support:
  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

SMS/10DLC Compliance with less than 10 users

COHoodlum
Newcomer
Newcomer

I have 19 phone system users but only 5 Zoom Hosts. As such I can't set up branding or a campaign (minimum 10 host requirement for branding). How do we continue to use SMS with our phone system?

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @COHoodlum.

 

Go through all the process as if you have plenty of users. Set up a Brand, set up a Campaign, and assign all your phones to it. Also look at my recent response to a similar post here:

https://community.zoom.com/t5/Phone-System/SMS-Texting-Rules/m-p/123615/highlight/true#M6412 


Ray -- check out the GoodClix website or the Z-SPAN website.