Set Call Queue Voicemail - Direct to Voicemail

[AKaldenberg]

Hi!

We have multiple call queues set up with a department voicemail set under the Overflow setting, however when transferring directly to that department's voicemail we get the default system message. I presume there is a setting that we are not seeing?

[sachinzoom]

Hello @AKaldenberg 

You are able to customize the Voicemail greeting for the call queue with your own prompt:

Otherwise,  Can you describe how are you transferring to the department ( CQ)'s voicemail directly ?

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

[AKaldenberg]

Hi!

We have it set up to Leave Voicemail to Current Extension under the Overflow and Closed hours sections, and when a call is missed or is after hours/holiday it seems to work just fine.

When transferring directly to the department queue's voicemail (Transfer to Voicemail) however, it gives the system default.

[sachinzoom]

Hi @AKaldenberg 

That seems to be a bug. Can you please file a support ticket and highlight the issue so it can be sent over to the internal teams for consideration ?