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Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.
Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!
2023-10-19 11:14 PM
2023-10-20 04:09 AM
hi barry332,
If you are sending more than 1,000 sms per day or more than one message per second, you need to comply with the following when setting up your campaign.
In the Requirements section, select the following as they apply to your company:
Note: The requirements section details the information required by all major communications carriers for companies sending more than 1,000 SMS messages per day or more than one message per second.
I am collecting and processing consumer opt-in.
I am collecting and processing consumer opt-out.
I have implemented a response to the HELP keyword informing customers of how they can contact the message sender.
SMS/MMS 10DLC Compliance for Zoom Phone and Zoom Contact Center – Zoom Support
Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.
thanks, eliot