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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Signal Status in Salesforce

Hello, We are receiving Inbound calls through Salesforce. Once the call is done, we have a record in the object "Zoom Call Log" created, including a signal status (You can see that in the screenshot enclosed). My question would be here, does anyone k... Show more

Hello,

 

We are receiving Inbound calls through Salesforce. Once the call is done, we have a record in the object "Zoom Call Log" created, including a signal status (You can see that in the screenshot enclosed).

 

My question would be here, does anyone know how this is triggered? I mean, how zoom differenciates status end, answered, missed, rejected.

 

Thank you 🙂 

 

 


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Template to populate phone settings field

I need a template example to get started. Specifically, I want to populate the Auto Provision Server URL field for a batch of new phones. This is for Yealink T5 series phones.

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Zoom Phone - No Inbound Audio - Poly edge E220

We recently setup Zoom phone for our Corporate HQ in Singapore and we are having issues with Inbound audio on a physical phone will receiving a call from an external Dialer. I am going to summarize and can provide PCAP if helpfulProvider : SingtelCon... Show more

We recently setup Zoom phone for our Corporate HQ in Singapore and we are having issues with Inbound audio on a physical phone will receiving a call from an external Dialer. 

 

I am going to summarize and can provide PCAP if helpful

Provider : Singtel

Connection Type: Provider Exchange(OTT Private Data Center)

Physical Device: Poly Edge e100/220

 

We have an open support case with Zoom but hoping to have community support to assist with faster resolution. We have checked all firewall port settings required for Zoom phone and validated they are opened as needed. We have swapped to new phones of the same model but having the same issues.  We moved the phone number from a Common area account to a user account(logged into a computer) and they have ZERO audio issues.

 

I know I might be missing some helpful details but can fill in the blanks if anyone has thoughts of things to check.

 

 

Call-Out

Call-In

Type of Device

Type of Network

Call notification

Call pickup

Voice

Remark

Call notification

Call pickup

Voice

Remark

Poly E220

Home broadband

Success

Success

caller and receiver can hear each other

NA

No

No

No

Laptop Zoom application aware the external call

Poly E220 & E100

VF Office

Success

Success

caller and receiver can hear each other

NA

Success

Success

No

caller can hear voice. Receiver failed to hear.


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Whitelist for Zoom Phone call queue?

We have a call queue where we'd like to restrict who is able to call it. It's a technical support escalation queue that we want to restrict to managers having the ability to call it. Zoom support tells me that they have no way to accomplish this. Doe... Show more

We have a call queue where we'd like to restrict who is able to call it.  It's a technical support escalation queue that we want to restrict to managers having the ability to call it.  Zoom support tells me that they have no way to accomplish this.  Does anyone have any ideas on how we might do this?


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Resolved! Outbound Calls marked as Potential Spam

We have our inside sales agents making outbound calls to our opt-in leads from our website and every 3-5 days their numbers are bad and show "Potential Spam" to the caller. Obviously our answer rates go way down. How do we get this fixed?

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Adding zoom to start up apps

I use zoom phone and want to set my zoom app to automatically open when I start up my laptop. MS teams is included in start up apps but I cannot add zoom easily. 

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Resolved! Picking up a coworkers phone call

How do you pick up a coworkers phone call from your desk phone?

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Zoom Phone for Salesforce Lightning unable to login

The OpenCTI Zoom phone widget in Salesforce will not sign in successfully, no error messages are reported when selecting “Sign in” on the popup. Clicking sign in results in a pop-up window being presented and it appears the login is successful, the a... Show more

The OpenCTI Zoom phone widget in Salesforce will not sign in successfully, no error messages are reported when selecting “Sign in” on the popup.  Clicking sign in results in a pop-up window being presented and it appears the login is successful, the authorization window closes within 5 seconds.  The Zoom phone widget does a quick refresh but returns back to the “log in” 

 

We had set this up in our sandbox environment and was able to successfully setup and configure the integration.  Since moving to production though, none of our users are able to sign in via the salesforce phone widget.  We followed the guide here https://support.zoom.us/hc/en-us/articles/4418701163533 and https://support.zoom.us/hc/en-us/articles/15098209645453 

 

 I log into Zoom with the pop up from the Salesforce Softphone component and am logged into Zoom on the desktop app, but when I get the success message that I am logged in and about to get redirected the softphone just goes to the login screen. I tried uninstalling Zoom in all my environments and reinstalled Zoom in Production. I also tried using different browsers and deleting my browser's cookies.

Has anyone experienced this issue? I am not getting any error messages, I am just in a loop of login screens with success messages.


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deleted phone number

I accidently deletd a zoom ID/phone number. How can I restore or retrieve 

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Resolved! Caller ID on physical phone (MP56) shows old user when reusing number

Good day,We are attempting to reuse a phone number from a departed employee to a new hire. The extension and all is working as expected, when calling as the user the caller ID is displayed correctly on Zoom desktop and mobile, however when it comes t... Show more

Good day,

We are attempting to reuse a phone number from a departed employee to a new hire. The extension and all is working as expected, when calling as the user the caller ID is displayed correctly on Zoom desktop and mobile, however when it comes to our physical Yealink MP56 devices.. the caller ID still shows the new user.

 

We tried rebooting the phones, signing out, updating app versions, and checking all configs but could not determine where this old caller ID data is cached. As a last resort I decided to factory reset my Yealink MP56. Once up and re-paired with my Zoom account I observed:

 

1) The caller ID information from previous calls that showed the old user NOW shows the new user.

2) Any new call now shows the new user.


Does the above help to determine if the issue is a Zoom or Yealink issue? We have multiple physical Yealink Zoom phones in our environment and it would not be feasible to factory reset all phones (and repair each user) when a phone number is reused.

 

Thank you for the assistance. 

 


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