Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Resolved! add vvx 250 - can't find model number

When I try adding a Polycom VVX 250 to the device list, the model number isn't l listed under Poly in the dropdown menus.

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Resolved! Phone System Queue

Is there a possibility to automatically log you out of the queue when going on DND (Do Not Disturb)?

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Contact Records - Intergration with Hubspot

Help needed...We have just started using Zoom phone and have it integrated with Hubspot for video meetings however, when someone calls us the contact information isn't displayed. Is there a way to integrate the 2 so you know who's calling?Surely I do... Show more

Help needed...

We have just started using Zoom phone and have it integrated with Hubspot for video meetings however, when someone calls us the contact information isn't displayed. 

Is there a way to integrate the 2 so you know who's calling?

Surely I don't have to manually download my contacts as csv files and upload it do I?

I have thought about Zapier too. Has anyone done this?

Cheers,

Clayton


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Zoom Phone Text Transcription of Automatic Calls

We've have difficulty pulling the text transcriptions from Automatic phone call recordings. I've referred to this previous forum (https://community.zoom.com/t5/Phone-System/Zoom-phone-audio-transcripts-text-file/m-p/100072#M4914) and we've tried to a... Show more

We've have difficulty pulling the text transcriptions from Automatic phone call recordings. 

 

I've referred to this previous forum (https://community.zoom.com/t5/Phone-System/Zoom-phone-audio-transcripts-text-file/m-p/100072#M4914) and we've tried to access it through the API, but still only pulling the audio transcriptions.

 

Under our call logs, it shows that 'Admin has disabled this transcription' for our automatic calls but we've enabled every setting accessible to us to allow for text transcriptions. Is there a security setting we're missing?

 

Appreciate any guidance here.


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Zoom Phone shows a wrong specific phone number for different callers (not the real number)

Hi,

 

My Zoom Phone shows a wrong strange number for some incoming calls from contacts which are even saved in contacts with the correct number). It's a German "network-independent" number (+4932 (...)).

 

Thanks for your help!

SMS Campaign Errors

I am having issues and it seems impossible to find a resolution. Something that is required by a company that you pay for a service from should not be so difficult to do. I have created, deleted, created again, deleted, checked to make sure my compan... Show more

I am having issues and it seems impossible to find a resolution.  Something that is required by a company that you pay for a service from should not be so difficult to do.   I have created, deleted, created again, deleted, checked to make sure my companies information was correct as it is with State and Federal offices, created, deleted again and then created again.  This is getting ridiculous.  I have so many different error codes and cant seem to get any assistance.  Hopefully someone here may know something.   Here is what I get now.  

  • {"description":"Brand cannot be created/updated due to unique constraint","code":503,"fields":["referenceId"]}

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Android phone buzzes for incoming Zoom phone calls despite notifications being turned off

i have an issue with the mobile Android zoom app, and hoping someone might have an idea how to fix. My work recently switched us all to zoom phone numbers. I have Zoom installed on my phone, logged in with my work account, as sometimes I take calls o... Show more

i have an issue with the mobile Android zoom app, and hoping someone might have an idea how to fix.  My work recently switched us all to zoom phone numbers.  I have Zoom installed on my phone, logged in with my work account, as sometimes I take calls on the road.  I have all notifications for zoom turned off on my phone, however whenever I get a zoom call on my work number, my phone still buzzes. It was happening all during my holiday PTO, and driving me nuts trying to figure it out, and I finally realized what was happening today when I was on a zoom mtg and got a notification of a call just as my phone started buzzing.  Any idea how to REALLY turn notifications off from zoom on my phone?? 

 


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Zoom Phone desktop user can not answer calls

We have a user that uses both the desktop app and a desk phone. Whenever he try's to answer an incoming call on his desktop app, it moves the call under his Lines tab but doesn't pickup the call. On the other end of the call it will continue to ring ... Show more

We have a user that uses both the desktop app and a desk phone. Whenever he try's to answer an incoming call on his desktop app, it moves the call under his Lines tab but doesn't pickup the call. On the other end of the call it will continue to ring until you get their voicemail message. everything works as it should on the desk phone, and even after disabling the desk phone in the Call Handling menu the same issue persists. 


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After Hours Emergency Line option

I would like to know how I can setup a separate line appearance on phones that could ring if this number is called, even if the phone has business hours setup. The scenario is as follows: We have times when employees might need to get ahold of someon... Show more

I would like to know how I can setup a separate line appearance on phones that could ring if this number is called, even if the phone has business hours setup.  The scenario is as follows:  We have times when employees might need to get ahold of someone that is still in office outside of normal office hours.  The phones are setup for business hours of 8am-5pm, and if you call the number of that phone after hours, it does not ring and goes to VM.  We would like to have a priority line that would ring on certain phones no matter the time of day and if business hours are setup on that line. 

 

Is this possible and if so, how could I do this?

 

If not, is there a work around solution that could be used as an emergency line that would ring on several phones so it could be heard after hours?


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Phone calls and voicemails not registering

I've set up my new business phone number and voicemail. I called the number using another phone and heard the greeting and left a voicemail. Went to check it on both the phone app and the desktop app, but no phone call was listed nor was there any vo... Show more

I've set up my new business phone number and voicemail. I called the number using another phone and heard the greeting and left a voicemail. Went to check it on both the phone app and the desktop app, but no phone call was listed nor was there any voicemail recorded. I repeated this from another phone and got the same results. It's just me so there are no other places that they could go. I've been assigned an extension so I thought I should try forwarding to user (me), but as it's just me it wouldn't let me. I'm not sure where else to problem-solve.


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