I would like to press play once and hear all phone lines I’m monitoring.  I don’t want to have to click something for every single phone dial.  This will help the coaching and training process to take effect more quickly as we monitor team lines and conversations.  

Let’s call it LineStream.  
The review of Monitored lines can happen in these modes:
1. Focus - it hears all calls of just one selected line.  
2. Cacophony - it hears all calls of all lines at the same time.
3. Random - goes one line to the next line after the call ends
4. Sequence - stays on line rep for <5> (<dials> or <minutes>) then goes to the next line.

This add-on could also review Recorded lines of a selected date or date range:
1. Album - play all files of specific line on selected date
2. Playlist - play all files of selected lines in chronological order
3. Long Play - just play recordings over <1 minute> (to capture conversations vs voicemails)
4. Hangman - only play conversations of selected lines where the recipient disconnected the call

Does anyone know if I can limit which caller ID options the users can use? I have 4 divisions with 2-5 phone numbers each. I only want them to be able to call out from the main phone number for the divisions. So 4 numbers on the list of about 20. Thanks!

As an internet business with staff that are always out in the field and travelling I find it pointless that you require an emergency home address. Surely if an emergency had to occur and you sent out first responders to this address but the person was not even there, this would be a bigger issue than say listing the fact the person travels extensively and their location changes everyday?  

I can understand this for a service aimed at a home user but not a business. Just as an aside other vendors do not require this!