Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Cannot forward to External Contacts

I have an Auto Receptionist setup as a basic Call Tree: Opt 1 sales, opt 2 support etc. During after business hours we want the support calls to go to an external 800 number, i.e. +18005551234. When dialing the extension afterhours to have the caller... Show more

I have an Auto Receptionist setup as a basic Call Tree: Opt 1 sales, opt 2 support etc. During after business hours we want the support calls to go to an external 800 number, i.e. +18005551234. When dialing the extension afterhours to have the caller be forwarded to the External Contact, instead Zoom says "The caller you're trying to reach is unavailable, good bye" and hangs up the phone.

 

We cannot figure out why this is happening. Any advise would be much appreciated.


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Calls from queue while on direct line call

When I'm on a call from the direct line, a call will blast through from the queue and interrupt my current call.  I cannot find any setting to fix this issue.

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Mouse cursor jumps from what I'm doing when a call comes in

Is there a way to stop this?  Super frustrating when you're typing a paper only to constantly have the cursor jump away.

Real time analytics

Hello- Looking for a way to see who is on the phone in live time. I have the Real Time Analytics and I can see how many people are on from the dashboard. Also if I do into specific queues, I can see who in that queue is on- but is there a way I can s... Show more

Hello- Looking for a way to see who is on the phone in live time. I have the Real Time Analytics and I can see how many people are on from the dashboard. Also if I do into specific queues, I can see who in that queue is on- but is there a way I can see everyone on my team and if they are on a call at that time?


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List of valid Certificate Authorities (CAs) on TLS SIP trunk

Hello,I'm newbie in the community and this message may be missplaced (appologies in advance!)We're working to settle a SIP TLS trunk from our infraestructure with Zoom but couldn't find a list of valid Certificate Authorities (CAs) and this is a requ... Show more

Hello,

I'm newbie in the community and this message may be missplaced (appologies in advance!)

We're working to settle a SIP TLS trunk from our infraestructure with Zoom but couldn't find a list of valid Certificate Authorities (CAs) and this is a requierement as trunk will use TLS

Is this reference available?

Thank you very much.

 

Regards


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Zoom app not ringing - showing "you have recieved a notification" instead

I use the Zoom app on my Android for work. For the past 2 weeks, instead of ringing, my phone just sends me a notification that very helpfully says "You have received a Zoom notification". All permissions are enabled. I have tried reinstalling the ap... Show more

I use the Zoom app on my Android for work. For the past 2 weeks, instead of ringing, my phone just sends me a notification that very helpfully says "You have received a Zoom notification". All permissions are enabled. I have tried reinstalling the app. I am also logged in to a desk phone with the same account, but this has never been a problem before. Please help, my clients and my bosses are starting to get upset at the number of calls I'm missing.


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Bulk SMS to a List or Campaign with Zoom Phone and Salesforce Integration - is it possible?

Hi I would like to know if I can send a bulk SMS with Zoom Phone - Salesforce Integration, to a list of leads or contacts in Salesforce upto 100-200 records at a time? This is very important to us as we do a lot of SMS campaigns via Salesforce. I hav... Show more

Hi I would like to know if I can send a bulk SMS with Zoom Phone - Salesforce Integration, to a list of leads or contacts in Salesforce upto 100-200 records at a time? This is very important to us as we do a lot of SMS campaigns via Salesforce.  I have already reached out to Zoom Sales and they could not answer this, after 60 minutes waiting on the phone!
Currently I use 360SMS app for all bulk SMS via Salesforce and Aircall for all calls on Salesforce. I would like to streamline and use 1 App (Zoom Phone) for all my calls and SMS. 

Please advise. 


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Resolved! Making calls from zoom desktop app via an outside phone

Hi,There are settings to receive calls on an outside number with the option to press 1 to accept the call. But how do I place a call with the zoom app using the same method of pressing 1 to connect the call. This was possible with Mitel where you wou... Show more

Hi,

There are settings to receive calls on an outside number with the option to press 1 to accept the call. But how do I place a call with the zoom app using the same method of pressing 1 to connect the call.

 

This was possible with Mitel where you would essentially assign your extension to an outside number.

 

The goal being I don't actually make calls using my computer, but my cell phone. So I enable a setting to where I dial a number in the Zoom desktop app, a call is then placed to my mobile phone, I answer and press 1 to connect the call.

 

Is this possible with Zoom?

 

Thanks!


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Problème de son, on ne m'entends pas

Je suis bien connecté a l'audio de l'ordinateur mais on ne m'entends pas quand j'essaie de faire des test on me dit que mon microphone doit sans doute avoir un soucis.
Que faire?

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некорректное отображение имен участников конференции

Столкнулись с тем что некорректно отображаются имена участников конференции (отображаются символами) . Прошу дать пояснение ситуации и что в таком случае делать.

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