Hello,

I am helping a client that's having trouble sharing their screen while teaching a class with several attendees.

"Every once in a while, Zoom gets all buggy around sharing my video, the video pauses every second. Zoom is up to date, disabled Loom, and other extensions, just in case. Any idea what is happening?"

They are using a Macbook using MacOS Sonoma 14.2.1 and their Zoom app is regularly kept up to date.  They do not use a firewall.

They also use a 2nd monitor.  We've tested Zoom performance with and withoot the external monitor, and the same diffculty is observed.

We also tried lowering the frame rate per the local app’s Settings > Share Screen > Advanced Settings 

Of note, they have redundant internet and switch to Starlink for improved bandwidth, but we observed the same problem even at 150/30Mbps.  Their internet is otherwise 130up / 9down

Lastly of note for now, they are having intermittent and non concurrent isseus with Chrome crashing at times, though it is also kept up to date; likely unrelated.

These are the General and Screen share settings they roll with:

Any ideas on what may be causing this or suggestions for troubleshooting?

Thank you.

I've created two Zoom meetings and some people are unable to register for the meeting because it states Invalid Meeting ID. Both meetings had a few registrants, but majority of people can't register. Any helpful tips will be greatly appreciated. 

Thanks 

I am sending invitations through the app after setting up a meeting. When participants try to join they are told a meeting is in progress and I don’t see their name in the waiting room.  Everything was working fine until about a month ago.  I have deleted the app, reinstalled and have a new user name - no improvement. What to do?

I've gone through all the settings necessary (as far as I can tell) to record myself presenting my screen to participants, but for the recording only to show me. However, when I download the recording from the cloud - or in fact try doing it locally - the recording only shows my shared screen with my audio - I can't see the video of myself presenting. I'm at a loss to what's going on. Can anyone point me in the right direction?

Hi,

ich habe ein Bewerbungsgespräch, dass 1 Stunde dauern soll. Da ich zomm nur für diesen einen Zweck nutze, frage ich mich nun, ob ich dann nach 40 Min. aus der kostenlosen Version rausfliege...?! Ich organisiere das Meeting nicht, ich trete bei. Vielen Dank für eure Rückmeldung dazu. VG

for several months now, when I watch my recordings it is not in side-by-side mode. However, during the course/zoom meeting, the side-by-side mode has always been activated and I even see that the shared screen on the left and the video of the speaker on the right right... but after the meeting has ended, when I tried to view the recording, I have noticed that the head of the speaker no longer appears at all and all one can see is his shared screen . I have tried everything: pinning the speaker's video , highlighting the speaker's video for every participants.. but nothing works. the recording is set so that it is "shared screen with provider display mode". I would like to point out that I have been using Zoom for several years and that this is the first time that this has happened to me but now this problem has lasted since January/February 2024

Without any known changes in my computer settings i am unable to control whether the meeting is recorded onto cloud or computer. IT happens when i join someone else's Meeting room which i do frequently.  He makes me co host so i can record onto my own computer as opposed to his icloud.   When i am made co host and i press record, it automatically starts recording without any function to choose where to i. e cloud or local.

Other people using this person's meeting room do not have this problem.  And i did have control on where to record until recently. So i suspect its a setting issue on my mac but i am not sure where even to look on my mac. 

Any advice much appreciated.