Hi there

My friend is using a Macbook Air Intel Core i3. She doesn't have a physical green screen. If she chooses "I have a green screen", the virtual background will show up on her face. If she unclicks "I have a green screen", she won't be able to add any virtual background. Can someone help???

I had one license and erroneously scheduled two different meetings at the same day and time.  I learned i need two licenses, so i now have my second license.   

How to i reassign one of those two meetings to the second license so i can have both meetings going at the same time without any problems.  They will be two separate meetings going at same time

I have a pro account. People are going into the waiting room when I have the feature turned off and a passcode embeded in my URL. This has worked for a long time and suddenly stopped working several months ago and every time I go in to research this it still never works. Very frustrating. 

I have a zoom pro plan and I am using it signed in on the web but I am struggling to add participants registration to a meeting.
The registration check box is there only if I don't make it a recurring meeting. As soon as I select recurring meeting the registration check box disappears. 
And even when there is a registration chcekbox, when I select it, no other tabs appear, so I cannot see options to select questions etc. That whole seciton (including tabes for email and branding are missing). 
Any ideas?

I have a client who is having issues with Poly Devices showing online in Zoom Portal. Devices are physically on but show offline in the Zoom Portal. This would happen after a reboot. This is not helpful as the client doesn't know the true state of the device status. Any insight on this situation would be great. I have not ran into this situation before. Poly X devices running zoom platform. They have multiple sites and x series devices all having the same issue. The client would like to resume back to zoom weekly reboots of equipment. This is the current solution the client has found to be a bandaid "Current solution is turn off weekly reboot in Zoom Portal and also require local POC to click “back” on controller which relaunches Zoom. We require a solution where we can turn weekly reboots back on and also not require local physical contact with unit to show devices online in Zoom portal. " After initial reboot, the devices looks like it's in 'Poly' mode and clicking the 'back' button would enable zoom mode again and turn online for the customer. I have provided a photo of that as well. Was able to retrieve logs of before/after this event occurring, and was not able to find anything. Thank you.