Hello,

can anybody help me with troubleshooting zoom?

Meeting organisator has a list of emails, he does not send any invitations. Other people see the meeting in their accounts. I don't see the meetings. The problem is on my tablet and on one of my phones. I see the meetings and can participate on another phone. Yesterday I was able to see the meetings in zoom web interface on my tablet, I was able to start the meeting somehow. But now all the meetings disappeared. What should I do? 

The support article at:

https://support.zoom.us/hc/en-us/articles/201362643-Sharing-computer-sound-during-screen-sharing

tells how to share computer sound, but I need more than that.

I teach music theory/composition via Zoom, so I need screenshare PLUS microphone PLUS computer sound, simultaneously.

How can this be done?

I was working with a customer who had a brand new Dell XPS 15 9520. They are experiencing a problem with audio as follows:

1. Audio works completely fine (mic and speakers) outside of Zoom

2. When joining a Zoom meeting through their Outlook calendar, Zoom seems to disable the audio devices altogether. Zoom says that it is unable to detect audio devices and to switch to another device. This issue persists after the meeting has ended and then the PC will not play any audio. The sound devices are still listed in the device manager. 

3. When the PC is rebooted, the audio comes back. When starting a meeting from the Zoom desktop client, the problem does not occur. This seems to only occur when the meeting is joined via invite link on an Outlook calendar.

For troubleshooting:

1. Reinstalled Zoom desktop client and Zoom Outlook plugin from zoom.us

2. Uninstalled NVIDIA audio driver

3. Installed realtek audio driver 6.0.9285.1 from dell.com/support.

I have not seen this issue on any Windows 10 device that I support, only this Windows 11 system. Has anyone experienced something similar?