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Aspect Ratio Lock

skwee
Newcomer
Newcomer

‎2024-11-01 09:42 AM

While attending meetings, my aspect ratio keeps changing to widescreen despite my settings. I am sometimes able to de-click and re-click video HD and Original settings to revert to desired non-wide setting, but soon after it always goes wide. Do not want.

Is there no way to lock your aspect ratio and keep it locked? Using a Logitech BRIO camera with an M1 Mac Mini.


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albuqwerty
Newcomer
Newcomer

‎2025-03-06 09:39 AM

I am experiencing a similar problem. C920 camera, latest firmware. G Hub w/ latest update. Zoom w/ latest stable update (slow channel). I used the same camera on a different rig and things worked fine so I know it's possible. Settings for G Hub and Zoom are the same on both rigs. Since changing to a new rig the zoom level will reset (zoomed out completely; 100%) at some random point. Going back into G Hub will show that the zoom level "Preset" in G Hub corresponds to the change making it necessary to reset the "Preset" to the desired zoom level. Attempted various combinations of Logi Options, Logi Tune, and G Hub (disabling, un-installing, re-installing, etc.) to no avail. I use the software and camera professionally (Zoom Workplace) so if anyone has an answer, the help would be appreciated. Thanks!

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