Good day All,

Zoom Freezing - 

I, like almost everyone, have been using Zoom without any problems since COVID began.  I normally use my laptop as Screen 1 - with screens 2 and 3 to the left and right.  

Since last Friday, whenever I open or join a meeting, Zoom will open on my laptop, and any attempt to modify the size of the Zoom app window It freezes.  The same thing happens when I attempt to drag the zoom window to any of my other monitors. 

This happens no matter if I select full screen, minimize or set it to take up just 1/2 of my monitor.  AND, If I go into a room with others and attempt to modify my screen size, the same thing happens, except that we all freeze and get stretched slightly vertically oblong. 

Can someone please help, 🆘, without zoom, I cannot work.  

Steps I've Taken So Far to Try and Resolve this Issue; 

1) uninstalled and reinstalled Zoom

2) updated any missing updates to my Windows 10

3) Emptied my temp files

4) attempted to modify my Pro Plan using less robust settings

5) Purchased a new Logi c922 pro stream webcam.  Same results with either camera. 

6) My Internet speed today is 831 Mbps download and 846 Mbps upload speed. 

Nothing has helped. 

I thank you all in advance for your assistance and knowledge.

Best regards

James Wilson 

Hi, everyone
I'm used to recording classes on zoom cloud. Recently, I can't have access to my recording files, the platform starts to load and never stops. 
I paid for extra space on zoom cloud, and now I can't use it. 
I hate that there isn't a human support on chat to answer that, and the option at the bot are awful. 
Zoom platform should improve and having a human support like it was years ago.

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