cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Recordings Set to speaker only but still capturing everyone

emwags
Newcomer
Newcomer

Not only that but they are not auto-recording - I have all the settings correct too - and the support here is trash - only BOTS. Zero support - anyone know how to fix this?

2 REPLIES 2

storyhub
Community Champion | Customer
Community Champion | Customer

This BOT says try spotlighting the speaker before starting the recording.

emwags
Newcomer
Newcomer

ok thanks! I finally got ZOOM on the phone - turns out unless you have a PRO account - you can't download recordings and have them look GOOD ( I forgot to mention that) - so I need to upgrade.
Two - you need to SAVE TO CLOUD to be able to have speaker only - IF you save to desktop - it saves the attendees POV!