I was sent a link to a recorded meeting with a password (sent from overseas, I am in US). People in the country of origin have no trouble opening with this password but I repeatedly get " wrong password". Help! 

[note, am trying to open in MacBook Air, tried with multiple browsers and all possible emails. Meeting with this password opens on my iPhone with no difficulty]

Note: Making a forum post for a user within our company.

Description:

The issue that's happening is that whenever the user tries to join a Zoom Gov invite, the Zoom app is getting an Error Code 104101 (Network connection failed). Then trying to join from the browser, the user is able to get into the meeting but isn't able to share their screen. It prompts for screen recording permissions which have already been enabled. The weird part is that the Zoom app works with a standard Zoom invite and user is able to share their screen via the browser without any additional prompts. There is a group of 3-4 users working with this client that uses Zoom Government however only 1 user out of the group is able to share via the browser. The rest are having the same issues with the app and browser. All of these users have roughly the same Mac build M1, OSes, and Zoom versions

Troubleshooting:

They have tried multiple browsers Firefox, Safari, Chrome but all yielding the same permissions issues. I checked with the host's settings and they've enabled the screensharing for all participants. I was also having the same issue when in their meeting but I was on a T2 Mac. Some other troubleshooting steps include: reinstalling the app (installing the Silicon version instead of universal), enabling all security settings relating to Zoom, clearing the zoom cache, updating to the latest OS (Sonoma 14.4.1). For the error code: 104101, we double checked the network proxy & allowed all traffic through, double checked the anti-virus wasn't blocking anything, and checked that the firewall setting on the Mac was turned off. 

Additional Information:

- Devices are managed via JAMF

- Device Type: M1 (2021)

- OS: Sonoma 14.4.1

- Zoom Version: 6.0.11 (Latest as of this post)

At this point, I'm not sure if this is a Zoom app, Zoom Government, or a Mac issue. There was a similar forum post (https://community.zoom.com/t5/Meetings/screen-sharing-now-keeps-prompting-for-permission-macOS/m-p/163834) but there wasn't any additional steps to the solutions, rather stuff got magically solved. If anyone has any ideas or other additional troubleshooting steps, that'd be greatly appreciated.

Hi there, 

Attendees are unable to join my meetings. They get an error which says account restricted. 

I was late paying my bill, but the invoice was paid 2 days ago and I still have the problem.

If anybody could please advise me on how to resolve the issues, that would be great. 

Thank you

Hi there,

I'm a Zoom user encountering an issue while using the Zoom app on my Android phone. I hope to either find a solution or learn if there are corresponding settings available.

Issue Description: Despite disabling auto-rotate on my Android device, Zoom automatically adjusts the orientation of the meeting interface when my phone rotates. This causes inconvenience during meetings. I prefer the Zoom meeting interface to remain fixed in orientation without automatically adjusting based on my phone's rotation.

Is there a setting within the Zoom Android app to address this issue? If not, are there alternative solutions or plans to include similar functionality in future updates?

Hello All,
I would like to ask your experiences.

Environment
- ZOOM meeting (LTI PRO)+ Blackboard (LMS)

Reported Issue
- the Cloud Recording was not shown/listed properly.

I am a manager(sub-administrator) of my institution.
A instructor reported that his cloud recording was not listed all on his course + lti zoom page.

First, I had searched his recoding history via zoom.us to check whether he had cloud recording or not.
and Yes, he had cloud recording for all his meeting session.
And I had figured out, he was using his 'PMI' for all meeting rooms even he was operating two seperate course.
(there were about 10 cloud recording history for 2 different course.)

But, here is a point.
When user create a new meeting, they should access Blackboard(LMS) - LTI ZOOM then, ZOOM allows to create a new meeting. and YES, He did so. only turned on 'using PMI for his scheduled meeting room.'
Also, Yes, he and I can easily to find the past meeting report from his LTI ZOOM page of Blackboard(LMS).

But when we access to Cloud recording page via Blackboard - LTI ZOOM, we can only find one or two cloud recordings.

Anyone who can help us?

Regards,
Sanghee

I was recording a video interview with two people and myself and was recording video and audio. The video abruply stops after 22 min but the audio is fine and covers the entireity of the hour and a half conversation. What happened to my video? Is there a way to recover it?

Hi All, I have a bluetooth Jabra mic/speaker, which when I join a meeting is unmuted, even though I have the setting enabled to mute mic on join meetings. This only happens with this Jabra device. The setting works with other mic/speakers connected via bluetooth or inbuilt mic. Someone else at my company also has this issue. The laptop is a Mac running Big Sur, Zoom is running the latest version.