When I receive meeting invitations now, the meeting link is not highlighted for me to just click on it and join the meeting.  I now have to enter the meeting id and passcode which I didn't have to do before.  This happens on my computer but the link is highlighted if I try and access from my  phone.  My husband has the same issue. Did something change?

Also the system says it can't find my account  when I enter my personal meeting id and host key listed on the computer screen.

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I'm struggling to find out how to do steps 6, 7, 8 and 9. I'm just not getting the option to 'Click Configure Custom Streaming Service.'

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061523#h_6782fef2-fd3c-4300-8986-1928687b0cbb

I'd be grateful for support. 

Hi all,

I am a Mac user. I have two questions.

1. When screen sharing with iPad through wifi, the shared screen appears on me, the host, and it does not appear on the participants. Their screens are black, saying that the host is sharing the screen.

2. On screen sharing, the gallery window disappears. 

Can any of you help me? Thanks in advance.

Hi all, 

I have a pro account, which apparently doesn't have live support. I am running into an issue where when someone joins my meeting, there is no chat history for them. I can see all the chats that have been said so for but they can't see it. I basically need to repost any messages for the new participates to see it and the old participates then see it multiple times in the chat. How can I fix this so any time someone joins or leaves and rejoins they can see the chat history? 

tl;dr - when calling in using participant ID, app and phone are linked; when link is lost (happens often), there's no option to re-link them

I sometimes call into Zoom meetings I've already joined via macOS or iOS apps when I'm moving and may be switching between cellular and WiFi connections. When I start, I typically use the same participant ID when calling in so I show up as a single participant and mute/unmute inside the app applies to my phone connection. That's great.

Unfortunately, I frequently the app (especially on iOS) frequently loses its connection for various reasons (app crashes, switching between apps, internet glitches, whatever) and ends up getting assigned a new/different participant ID. At this point, I'm still connected to audio with my phone, but I can no longer use the app to mute/unmute my phone because it shows as no audio connected (and I appear as two participants in the meeting).

Is there any way to reconnect the devices other than hanging up and dialing back in with the app's new participant ID (and miss part of the meeting audio)? It would be really nice if, when connected by phone and app in the same meeting as two separate devices, the audio button in the app would offer a "merge with my phone" option to re-link audio controls between app and phone. I'm assuming that, since I'm using a participant ID and my phone shows as my account in the meeting, Zoom knows the phone and app belong to the same account.