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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Unable to find Cloud Recording despite checking all relevant articles

oatsworld
Newcomer
Newcomer

I joined a zoom meeting from my iCloud mail, I had a full call via Zoom Workplace (desktop app) and I remember saving clicking to save the recording to the cloud. However I cannot find the cloud recording anywhere and I'm not sure what account I used (if any) as when I clicked the zoom link from my iCloud mail it opened up zoom workplace desktop app and I did not get prompted to sign in.

 

I have spoken with the host of the meeting and they do not have the recording, how can I retrieve this? 

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @oatsworld.

 

Cloud Recordings are always stored in the account of the meeting owner. If you were Co-Host, you might have started a Cloud Recording, but only the Meeting Owner can provide you access to it.

 

If you were not a Co-Host, you could only have recorded locally, and then only with the Host’s permission. See this Zoom Support article for guidance:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063423 


Ray -- check out the GoodClix website or the Z-SPAN website.