Unable to find Cloud Recording despite checking all relevant articles | Community
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oatsworld
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July 24, 2024
Question

Unable to find Cloud Recording despite checking all relevant articles

  • July 24, 2024
  • 1 reply
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I joined a zoom meeting from my iCloud mail, I had a full call via Zoom Workplace (desktop app) and I remember saving clicking to save the recording to the cloud. However I cannot find the cloud recording anywhere and I'm not sure what account I used (if any) as when I clicked the zoom link from my iCloud mail it opened up zoom workplace desktop app and I did not get prompted to sign in.

 

I have spoken with the host of the meeting and they do not have the recording, how can I retrieve this? 

1 reply

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
July 29, 2024

Welcome to the Zoom Community, @oatsworld.

 

Cloud Recordings are always stored in the account of the meeting owner. If you were Co-Host, you might have started a Cloud Recording, but only the Meeting Owner can provide you access to it.

 

If you were not a Co-Host, you could only have recorded locally, and then only with the Host’s permission. See this Zoom Support article for guidance:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063423 

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