Resolved! one user does not get any confirmation email
Hi all I am managing a large corporate meeting account. adding users is a daily task. I tried adding a new user, and she did not receive the confirmation email, so she couldn't register and get past the pending status. I tried sending to a different alias, it didn't work. I opened the account on her personal Gmail account, and it worked just fine! but tried changing the (now) active account to the user's corporate mail, and again the confirmation mail didn't come. all this time, other users have received and opened accounts just fine, but her mail just doesn't come. I checked the message trace on my mail provider (Office365), and no mails were received on this account from zoom.us domain. what can be done? the user doesn't get her much needed (and paid for) zoom service.
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