I'm posting this for a friend who has a problem with Zoom on her Samsung Android tablet.  The controls have disappeared and don't appear when she touches the screen meaning she can't change to gallery view nor put her hand up to answer during a congregation meeting, it's been like this over a week.

The Samsung tablet is fully updated (and strangely her daughter who has the same tablet doesn't have this issue), and we've tried uninstalling and reinstalling Zoom from the Play Store.

Any ideas on what else we can try? BTW this is in the UK.

Cheers

I have a brand new Google Pixel 10 Pro XL. It has 16gb of RAM and runs Android 16. Zoom app version is 6.6.5.34303 (Oct 20, 2025). The chip is a Tensor G5 (arm64) and GPU is Imagination PowerVR DXT-48-1536.

It appears that the blurred background feature is not available. Following the instructions in the support documentation here, I expect to see "Backgrounds & effects" on the menu, but it's not there.

The system requirements give specifics around certain chips that are supported. Pixel 10 Pro's GPU is not listed but it also says that Google phones are supported.  This is the 5th gen of Tensor chips so you think they'd have added support by now.

TIA

Is it possible that Zoom doesn't support Google Pixel phones?

My goodness, I hope somebody can help me here. I'm trying things that I've spent 3 hours reading about and already tried. 

I have been using zoom for fitness/yoga/nidra classes for 3 years no problem. 

I got a new IMAC this week to replace old one and all of a sudden zoom isn't allowing music at the same time as my voice teaching. My voice quality is terrible if music is playing, I've tried to sharing musician thing being on etc. Please, I really welcome your input here, even if you think its seems obvious. I've got a ticket drawn up with Carla and sent a sample of how crap it all sounds, and has heard nothing now!

It feels like this thing takes half of my screen, and I just can't work and show something when it's there.

There's the "quick" shortcut 'ctrl+shift+alt h' (couldn't you add more keys to it?!).

However, 'esc' also pops it back. Naturally(??), 'esc' is a common key in my workflow. Whenever I press it, the stupid bar pops up again.

I think I recall an auto-hide function, where only when the cursor was on the top edge of the screen, the bar would show, like it happens in common remote share screens like "remote desktop."

Who's the genius responsible for the new design??

I’m trying to set up SSO and SCIM integration for a Zoom application in my tenant. I followed the documentation and configured everything according to the guidelines. Provisioning appears to be working correctly when I check the Zoom user administration panel. However, I’m unable to sign in to Zoom using my Microsoft credentials — it throws an error attached for reference. I reviewed the App Registration section and noticed that no permissions were being requested. I manually added the User.Read.All permission, but the issue persists. Could you please help me troubleshoot and resolve this issue?

Hi All

Question - please can someone offer some insight?!

I recorded a meeting.  I have downloaded 3 files .  I can edit the transcription in word no problem BUT I cannot figure out how to edit the captions on the video.  All instructions say press "play" and the transcriptions will appear on left hand side, you click the pencil image and edit.  BUT all I see when I press play is the recording with the captions appearing which I can turn on or off. 

Can anyone explain why my screen goes black at random times during some Zoom meetings? The sound stays on for a few minutes & I think the others in the meeting can still see me, but then it goes completely dead and I'm logged out of my computer. I have to re-log into my computer to get back into the meeting.

This happens quite randomly - sometimes after only about 10 minutes into the meeting; sometimes 30-40 minutes, sometimes never. I've checked all my computer settings, and it's set not to go to sleep for one hour, so I'm pretty sure it's not the computer settings. I can't find any settings in Zoom that could be causing this.