Dell 5550 Laptop Camera does not work in Zoom. Works everywhere else, just not Zoom

[Jimtech]

Dell 5550 Laptop Camera does not work in Zoom. Works everywhere else, just not Zoom

Windows 10 22h2 no new updates available

Zoom 6.1.0 (41135)

Works on Teams

Works in Camera App

Works in Webex

Works fine Teams on the web

When going to video settings in Zoom, camera has no activity light and just shows grey box.

"Integrated Webcam" is Shown

Uninstalled Zoom completely. Reinstalled it.  Same issue.

Uninstalled zoom using "Clean Zoom". reinstalled it. Same issue.

Confirmed privacy allow camera/mic settings in windows privacy settings

Deleted camera from device manager, rebooted and had it reinstall.. same issue grey box in zoom.

Camera works, just not in Zoom

[Jimtech]

ran dism /online /cleanup-image /restorehealth

reboot

same grey box issue, camera works in other applications, just not Zoom

[Jimtech]

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060407

After installing the older version of Zoom (windows7 64-bit), from the link above. The camera works just fine in the older version.

What happened?

[Jimtech]

After allowing the program to update to 6.1.0 (41135)

The camera is no longer working in Zoom.

[Jimtech]

Versions before Zoom Workplace work with the camera. If I upgrade to Zoom Workplace, the camera no longer works.

[MGSR]

Hello @Jimtech 

Welcome to the Zoom Community and thank you for your contribution.

I'm sorry for the late response. Please update your Zoom App to the latest version 6.1.1 and follow the steps on this article in troubleshooting your camera issues. 

Let us know if you need further assistance. 

[KaneZhu]

Hi @Jimtech, can you try switching to different Video Capturing Methods under Zoom settings -> Video -> Advanced to see if it helps?

[pjrose]

I didn't use zoom since last year or more. I installed the latest, 6.2 on Dell 5540, joined a meeting, saw the cam light blink and go off. Had to restore/fix seetings in MS Teams, my WIN10 for integrated cam.  Zoom settings all tested checked, recognizes integrated cam, cam does not work. Spent lot of time looking, trying, no solution, even Advanced video cam settings change do not help.

[MGSR]

Hello @pjrose,

Welcome to the Zoom Community! We're glad to have you here.

I'm sorry for the late response and the inconvenience you experienced.

There have been issues with the integrated camera having issues in some Dell laptop models; this should have been fixed on the 6.2.0 update. Kindly update the Zoom app on the affected device and let us know if you need further assistance.

Thank you and have a good day.

[MattGyverLee]

Reddit has been working to solve this since Zoom's help assumes that the Camera isn't working, but most of the time Zoom is the ONLY app having problems with the camera.

Zoom seems to handle cameras differently than other apps. With updates to Zoom, drivers and the OS, sometimes various “modes” stop working. In my cases, video worked in Teams/Camera and even Zoom Web/Chrome, but one day quit working in Zoom. One Lenovo Yoga needed #3, and another Yoga needed #5 and #6. All other settings were correct. I've collecting the responses. The following reasonably could be the problem.

If the camera isn't working anywhere (Camera App, Teams, etc):

1. Check the camera privacy switch/cover.

2. Confirm that there is no active “function” key for disabling the camera on your keyboard.

Zoom specific:

1. Uninstall/Update Zoom

2. From u/lavitz99  Confirm the recording of the meeting if you see the popup.

3. From u/ReactionOk2307 : Try HD and/or Original ratio.

4. from u/Bwaki  Disable Video Blur

5. From u/DimVolakis : Disable Antivirus Webcam protections (Norton, ESET, etc.)

6. From u/Redsunyoga : Going into Zoom, clicking Settings -> Video -> Advanced, Setting Video Capturing Method to Media Foundation, and closing and reopening the Zoom app."

7. From u/Sad-Palpitation-1358 : Windows: Allow Camera app through the Windows/Antivirus Firewall.

8. From u/pamycl : Windows: Start > Settings > Privacy > Camera : Let desktop apps access your camera is turned On.

9. From u/AFairAmountOfBees : In Windows settings, go to the Camera page (or search "cam" and click "Choose which apps can access your camera"), then scroll to the bottom and enable "Allow desktop apps to access your camera".

10. Reinstall Webcam Drivers