Since Zoom Support is basically non-existent (multiple hours in now with a support person basically asking me to try a different browser and no follow up), I'm here for help. I recorded an hour long video meeting and saved it to the cloud. I go to my account, and there is the meeting along with video, audio and a text file (two messages were sent in chat). 

I hit download and the only thing that downloads is the text. I try again and again and again. Same result. I go to a new browser, clear cookies, clear cache, sign out/sign back in. Same result. I have tried on Chrome, Firefox, Edge, and Chroe Mobile. Same results. I deleted the text file in hopes that it would then download the others. Same results. Tried to just solely download the audio. Same with video. Same results. 

When I click the downloads, nothing happens. When I click on the file or share the link, it takes me to a new page with a video player that has an X over it and it says, "The media could not be loaded, either because the server or network failed or because the format is not supported." 

Before I recorded this video, I recorded a shorter one just before it to make sure this worked. That one did. I could click on the video. I could download it. All worked fine. I used the same exact setup to make this video. 

My internet is not only stable, but extremely fast (250mb download, 175mb upload). I have no other issues with anything else I'm trying to do for work. Only this Zoom recording. 

Any help would be greatly appreciated.

When I join someone's Zoom room for the first time, it takes a loooong time to connect—like about 2-3 minutes. After that first time joining, Zoom joins the room in about 10 seconds. I am using the latest version of the Zoom app 6.1.11 (39163) on a 2023 MacBook Air (Apple M2 chip), running Mac OS Sonoma 14.6.1.

At various times I have tried closing all open apps, restarting my computer, and restarting the Zoom app. Is there something else I can try?

Thanks!

Josh

I have a wired connection to the internet. I do not use wifi and do not want to.  I am experiencing "Your Internet Connection is Unstable" too constantly. I have made sure to have as little running in the background as possible. As well, I usually have from 1 to 25 additional people on at the same time as me during some of the meetings. I need help because connecting online is critical for my business and this issue is causing a loss of revenue.

Hi everyone, I've recently run into issues on playing back  a Zoom recording. In the Zoom recording folder, there is an xcode_error log which I have not seen before. 

The first half of the playback is fine, up until a certain period. The playback issues come in 2 stages:

1. Video freezing/ stutter, audio remains
2. Video freezing/ stutter, then audio replaying too quickly (at least x2 speed)

During the last minute of the playback, things return to normal.

The xcode log contains the following:

task 1-5.0.24c292.0512:  [file path]
05/16/2022 12:45:56:718 : [C2055]:16779265,16,128
05/16/2022 12:45:57:432 : [C2055]:16778241,16,128
05/16/2022 12:46:00:945 : [C2055]:16779265,16,128
05/16/2022 12:46:01:679 : [C2055]:16778241,16,128
05/16/2022 12:46:05:043 : [C2055]:16779265,16,128
05/16/2022 12:46:05:822 : [C2055]:16778241,16,128
05/16/2022 12:46:09:191 : [C2055]:16779265,16,128
05/16/2022 12:46:09:962 : [C2055]:16778241,16,128
05/16/2022 12:46:12:869 : [C2055]:16779265,16,128
05/16/2022 12:46:13:531 : [C2055]:16778241,16,128
05/16/2022 12:46:16:760 : [C2055]:16779265,16,128
05/16/2022 12:46:17:485 : [C2055]:16778241,16,128
05/16/2022 12:46:20:720 : [C2055]:16779265,16,128
05/16/2022 12:46:21:505 : [C2055]:16778241,16,128
05/16/2022 12:46:24:438 : [C2055]:16779265,16,128
05/16/2022 12:46:25:145 : [C2055]:16778241,16,128
05/16/2022 12:46:28:309 : [C2055]:16779265,16,128
05/16/2022 12:46:29:068 : [C2055]:16778241,16,128
05/16/2022 12:46:32:159 : [C2055]:16779265,16,128
05/16/2022 12:46:32:923 : [C2055]:16778241,16,128
05/16/2022 12:46:35:717 : [C2055]:16779265,16,128
05/16/2022 12:46:36:564 : [C2055]:16778241,16,128
05/16/2022 12:46:39:528 : [C2055]:16779265,16,128
05/16/2022 12:46:40:567 : [C2055]:16778241,16,128
05/16/2022 12:46:43:740 : [C2055]:16779265,16,128
05/16/2022 12:46:44:603 : [C2055]:16778241,16,128
05/16/2022 12:46:47:496 : [C2055]:16779265,16,128
05/16/2022 12:46:48:262 : [C2055]:16778241,16,128
05/16/2022 12:46:51:164 : [C2055]:16779265,16,128
05/16/2022 12:46:52:890 : [C2055]:16778241,16,128
05/16/2022 12:46:56:658 : [C2055]:16779265,16,128
05/16/2022 12:46:58:944 : [C2055]:16778241,16,128
 

These seem to correlate with the timestamp within the video where the playback issues are.

Has anyone encountered this before and found a solution? Thanks!

Zoom does not detect my headset (neither as a microphone or as a speaker) and I cannot use any headset.

Apparently it might be related to the Intel Smart Sound Technology for USB Audio but I can't solve the issue.

My Zoom had always worked fine with all sorts of headsets until recently (and I haven't changed anything in my PC or Zoom settings).

Please help, I use Zoom on a daily basis for conference and now I can't!

If I enable HDR in Windows 10 (now on Windows 11), when I share my screen the view is washed out for recipients. 
Simple issue, but it sucks not to be able to use HDR. I don't feel like switching all the time, and I screen share every day for work. Is this is a known issue? 

I have a scenario where a zoom meeting was created with email containing a subdomain . When the user tried to log in with alias domain it showed an error saying `Waiting for Host to start the meeting` now the user logged in to zoom app email used to create the meeting but still faced the same issue. The user tried to login and logout multiple times and still faced the issue. The meeting was listed in the Upcoming meeting tabs for both the email accounts. How can this be fixed?