Cloud Recordings can't be downloaded (or even viewed)

[NoZoomSupport1]

Since Zoom Support is basically non-existent (multiple hours in now with a support person basically asking me to try a different browser and no follow up), I'm here for help. I recorded an hour long video meeting and saved it to the cloud. I go to my account, and there is the meeting along with video, audio and a text file (two messages were sent in chat). 

I hit download and the only thing that downloads is the text. I try again and again and again. Same result. I go to a new browser, clear cookies, clear cache, sign out/sign back in. Same result. I have tried on Chrome, Firefox, Edge, and Chroe Mobile. Same results. I deleted the text file in hopes that it would then download the others. Same results. Tried to just solely download the audio. Same with video. Same results. 

When I click the downloads, nothing happens. When I click on the file or share the link, it takes me to a new page with a video player that has an X over it and it says, "The media could not be loaded, either because the server or network failed or because the format is not supported." 

Before I recorded this video, I recorded a shorter one just before it to make sure this worked. That one did. I could click on the video. I could download it. All worked fine. I used the same exact setup to make this video. 

My internet is not only stable, but extremely fast (250mb download, 175mb upload). I have no other issues with anything else I'm trying to do for work. Only this Zoom recording. 

Any help would be greatly appreciated.

[Bri]

Hi there, @NoZoomSupport1 👋 Could you try the solution provided here and let me know if that helps? 

[matt10]

@NoZoomSupport1's question specifically mentions using multiple browsers and Zoom's web interface to attempt to view and download meeting recordings. This obviously has nothing to do with Zoom's native application. The solution you've linked is to uninstall and reinstall the native application. How would that possibly help in this case?

I'm also experiencing this issue, the exact same message. Failed playback, failed download.