I paid for the Pro license, but despite that, even after 3 days I am still treated as "basic". Yes, I log in with the same account from which I did the purchase. The purchase was acknowledged by Zoom - they even sent me the bill. The most frustrating thing is that I cannot even open a support ticket, because the system has to recognise you as Pro, and I am taken as Basic. Chatbot is a waste of time...I tried sending mail to the billing (to the email I got my bill from), but no-one seems to attend those. What is happening? I need help urgently.

Unlike any other video call software that I use, Zoom does not seem able to balance light levels leading to huge overexposure in daylight conditions. While there is a setting that allows for adjustment to low light there is no equivalent setting for well lit rooms. This makes it very uncomfortable for the people I am calling as my face appears to be glowing very brightly.

Is there a setting that I'm missing that will solve this issue?

I have a new zoom scheduler subscription and I'm setting up a schedule there, so that I can give one-to-one sessions to clients.   I am having trouble finding information on how zoom scheduler keeps meetings secure and private, what meeting features will be enabled/not enabled by the scheduler automatically, and how I can customize any security/privacy features?    For example, I'd like to offer a complimentary short chat with potential clients to help them evaluate whether they'd like to work with me.  How can I safely offer this without this offer being open to misuse?  Thank you!

Hello community. I have a new laptop with this specs:

- Intel Core 7 150U processor

- Intel Corporation Raptor Lake-U [Intel Graphics]

- NVIDIA Corporation GA107M [GeForce MX570 A]

- OS Debian 12 (Kernel 6.12.12)

And Zoom client version 6.3.10 (7150)

The problem is that I can't use virtual backgrounds. I can select them, I can add a new one, but when I select one nothing happens.

PS: If I check "I have a green screen" and select a background, it works poorly, because I don't have a green screen. But my webcam does support this feature.

Any tips would be much appreciated. Thanks in advance.

Hi, 

While sharing the screen,  I am trying to play and share audio files(mp3 recordings) and it does not work.

Of course, I am choosing "share sound" before sharing my screen to everybody. My zoom is up to date.

It occurs with different types of audio files, and all of those files are playing just fine outside of the sharing through zoom.

I am also making sure I am not muted...

Couldn't find any help through the web.

Any suggestions?