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Zoom AI Companion2024-11-07 12:41 PM
My computer glitched and I lost two files recorded this morning (not cloud recorded but recorded to my computer.)
Is there any possibility that the recordings still exist on the Zoom server and I can re-initiate a download?
I'm thinking no, but at this point I'm out of options trying to recover from my computer.
thx
h
2024-11-08 08:48 AM
Hello,
As this is a local recording, your local device would need to be checked to see if the recording is available still. It is most likely the file is lost, and I do apologize. There is no way to recover a local recording that is not hosted on Zoom's cloud servers. You can find out more about troubleshooting local recording issues here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061761
I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.
Thank you,
Jake