Hello - 

I have the zoom app on my MacBook. I've logged into the account using my personal (free zoom account) and also my paid business account. I believe the business account caused some network login issues and now I cannot log into the account. Is anyone familiar on how I can restart my zoom application so I can start fresh? 

Since last week screen sharing is not working anymore. When in a meeting hosted by me (licensed user) the app asks to update the security settings in macOS and allow zoom to record screen. I accepted, restarted zoom. etc 

Still the zoom options will not adapt, so I can share a window. 

I've updated, deleted & reinstalled zoom, rebooted, changed different settings of screen sharing... and run out of ideas how to fix this. 

I am using macOS Big Sur 11.6.2 on a iMac (24-inch, M1, 2021) with zoom 5.9.3 (4239)

Any ideas out there? 

I'm using a MacBook Air with zoom.us to connect.  I'm trying to set up a member who has only a cell phone but we get the announcement that" this connection does not allow phone in".  I can't find any setting to change the audio from computer only to all connections.  I  log into zoom.us and then settings but there are no settings for audio.  I'm obviously doing something wrong or in the wrong place, but I haven't figured out what or where.  Any suggestions?

I recorded an interview with a guest... I have done this many times with no issue, except when I look at this file, it is ONLY the participant's video for the entire file.

Is there a way to recover the video file of me when I am talking through zoom so I can edit together?

i have my EDU account that have zoom licenced with SSO but before this licenced version i create zoom basic account and then type a zoom username that is displayed but now i want to change it . it is locked and gave me error

"Edit is disabled because this field is synced from SAML mapping every time the user signs in with SSO".

is there is any solution to change that name

Hi Community,

I am running into an error with the alternative host function. I have been added as an alternative host to a meeting. In the email that I received inviting me to that meeting, there is a Start Here button. When I click on it to access the meeting, it says the following: 

You cannot start the meeting [#] because it is hosted by another user. 

There is then a button to "Join Meeting as an Attendee". When I click on that button it takes me to the meeting registration page. When I try to register using my email, it says that the host cannot register for this meeting. This seems like an odd loop to be caught in. 

My question(s): Is there a best way to bypass this? Am I missing a step? Is there a way to view all of the meetings that I am added as an alternative host to within the web portal?