My cloud recordings are gone

[glmria]

Hi,
I recently endend my zoom subscription and now all of the recordings I stored on the cloud seems to be gone 😨

Should I re-activate my subscription to be able to view them again? Or are they gone forever???
Thank you in advance for your help,

Gloria

[Rupert · Accepted solution]

Hi @glmria 

Yes - only paid subscriptions have access to cloud recordings.

If you re-subscribe you should see your old recordings - subject to any retention period.

Hope this helps.

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If you need any more help, just post back here.

Rupert