Dear Team,

I was in a breakout room, recording the meeting with different Zoom users (let's call them "guests"), which I let in the room two devices at a time. Once the meeting was over, I converted the video.

When looking at the video all the other guests' videos look alright, except for one, that has a black blurred frame all around themselves (I'd attach a picture but I don't find the upload button??).

Thing is: they looked alright DURING the meeting, no filters were on. 

Has this ever happen to anyone else?
Since during the recording I saw them fine, would it be possible to re-convert the file in a way for it to NOT have that blurred frame?

Hope it makes sense, otherwise just let me explain again.

Thank you for your help,
EAS

I have just created a new meeting that requires registration.

When I test the registration link, I find that it is autofilled with an alien name and email address I have never heard of.

I deleted the meeting and created a new one. Same problem with same name/address.

I forwarded the link to my partner and she found that it correctly autofilled with her data. 

Can anyone explain what is going on and how I can fix this?

Thanks, Neil

All of my recorded meetings are gone. I did not delete them. Also I signed into my acct via my phone and I cant open a recorded meeting from my phone bc its not the computer the video was recorded on; However this is my account. Why cant I access my recorded meetings/videos from my own phone when signing into my own account. In addition all of my videos from 2023 and 2024 are gone!

Where is the option to select, record?

I cant access my previous files

In our company, we bought Polycom Studio x50 for VC solutions. The main provider is Team, and they have a Team Meeting Room Pro license. also, the Zoom meeting invitation is accepted as a third-party meeting. according to the Microsoft article below command is ran

Set-CalendarProcessing room email -ProcessExternalMeetingMessages $True -DeleteComments $False -DeleteSubject $False

when the Zoom meeting is scheduled I can see it on the meeting menu and can join. after a few seconds, the room user is kicked out eventually. there is no error command. firmware is up to date 

Hello,

Would love some help with our issue. I created a meeting but want to convert it to a webinar. According to zoom bot, this should be a straight forward switch, but I'm not seeing the option convert to webinar. We have a zoom pro account and a webinar license. Thanks in advance of any help you can send my way.

Bonjour.

Nous avons une licence de 149 dollars/an. Mais ça limite nos réunions à 40 minutes. Or nos réunions sont de deux heures.

La page nous parle de compte et nous demande de payer encore.

Que faire pour bénéficier des atouts de la licence ? 

Merci pour votre appui.

Goodmorning,

We are working with Zoom in Holland since last year with no problems. However the host of the meeting receives now the following fault message:

Unable to Join the meeting

This meeting is not accessible from Germany at this time

All the participants of the meeting are people in Holland. 

What can be the reason of this fault mesage?

Thanks for your reaction in advance

Kind regards

André Bubberman