I've been using Zoom for years and since yesterday, it is suddenly requiring a password for others to join. I have my waiting room enabled, and until yesterday, people were added to the waiting room without requiring a password. How can I change it back?

I purchased a Zoom Pro license on 11 November 2024. During the purchase, I provided a password, which was accepted, so it was in the correct format. However, that password is not accepted whenever I try to access the web portal. Using the "Forgot Your Password?" facility sends an email to my email account with a button to click on, which says "Sign in with Google" and that works. BUT the original password I provided upon purchase is STILL not recognised by Zoom systems, which leaves me in a lurch should the need to change the password arises.

What do I do?

(I use Chrome browser, Win 11 64 bit).

I've a situation where in a zoom call my mic picks up voice audio but the moment I play any music the other participants can't hear it. I can speak during that call and my voice is audible to the other participants but not the music I'm playing in the background. I usually play the music on my phone and keep it next to the laptop mic rather than share the audio in a conventional way using 'share' option.

Have tinkered with all the settings in Zoom audio video and also my HP laptop sound settings but to no avail.

Can anyone help me solve this mystery... thanks

Hi, I run fitness classes through zoom and just this week no one has been able to hear my background music during the sessions. I DONT WANT to supress background noise. Is there a way to do that? I have been using zoom for 2 years and only this week I have encountered problems. I downloaded the latest update this week which I thought was the problem but when I downloaded the previous version which I knew used to work - it doesnt work now.  Please  help technical support. 

For 3 years I have been teaching fitness classes and doing one-on-one fitness sessions with clients...I always have music playing...today, my clients could only hear me and no music...I also have also played videos for class they cannot hear them either ...did something change. Thank you Terrie

I teach an online fitness class. Have successfully mixed my external microphone and shared computer sound for 3 years. Had to buy a new PC this month, Dell Inspiron laptop running Windows 11. Got an interface box Focusrite 2i2 to connect my microphone to my PC, as my old set up with a mixer and line-in through the head phone jack would not work with the new computer. 

All runs great until about 10 minutes of the class then the microphone turns off and I get a message on Zoom that says, "microphone not detected, please reconnect."  I open audio settings, click off of the Microphone setting, then click back to it and the mike works again. Then it all happens again in another ten minutes. And on and on.

I've searched the interwebs high and low for some answer to this. So far nothing has worked. Thanks for any help!