Music not recognised by mic in a zoom call

Forum|Forum|3 years ago
January 10, 2023
4 replies
1 view

I've a situation where in a zoom call my mic picks up voice audio but the moment I play any music the other participants can't hear it. I can speak during that call and my voice is audible to the other participants but not the music I'm playing in the background. I usually play the music on my phone and keep it next to the laptop mic rather than share the audio in a conventional way using 'share' option.

Have tinkered with all the settings in Zoom audio video and also my HP laptop sound settings but to no avail.

Can anyone help me solve this mystery... thanks

H

HelenRogers

Newcomer

I’ve logged a ticket with zoom as I believe this is an issue since the upgrade. It maybe worth doing the same so they take it a bit more serious.

D

DPL

Newcomer

How do you log a ticket because I’d like to get this remedied also? Thank you!

L

Lynn7

Newcomer

Me too! My exact issue. I play the music on my phone. There has not been a problem with this for the almost three years I have been using Zoom for my fitness classes.

Fit-Cut-Pro

Newcomer

Hello Lynn,

I'm going to try and help you.

First, I highly recommend that you use our special workout timer and overlays Zoom app, especially made for online workouts, it will really upgrade your fitness classes - you can get it here:
https://marketplace.zoom.us/apps/4cApKG12TJW21YzHCn3sYw

Secondly, you are welcome to reach our support team after signing up (www.fit2.live), and we will personally help you figure out the tech problems you after facing.

We are helping online trainers on a daily basis 🙂

D

DPL

Newcomer

My suggestion is to remove Zoom and go to the prior version. It worked for me. I’m thinking something may have happened when Zoom recently updated. I hope that works for you!

B

bachsingr

Newcomer

Tonight my Zoom (music) audio worked for the first time since December. I hardwired my computer and turned off WiFi. No distortion on either the Original Sound for musicians OR Zoom optimized audio, which surprised me. It now sounds better than Google Meet.