Hi,

I just had an important meeting that I needed to record in gallery view, however the file shows each person talking one by one, but I need the video with the gallery view!

There were two people on it, both with camera turned on!

(While the meeting was happening, the gallery view was activated)

Help!!

I want to set up Closed captioning.  The instructions state to set up  a third party app and then go into details of programming the application.

But as I've found out every time using help here, the info is out of date and incomplete.  Where do I find a list of these services?  Do I have to pay?  Can I trust them?  Do I install them?

That's a big gap.  And simple questions such as, "Where is a list of 3rd party transcription services" in any form gets "I don't understand your question.  I've gone to tools to help me to re-write my questions at 2nd grade level.  But Bolt does not understand.  I've gone down to 3 word questions.  Bolt understands nothing!

And when it doesn't understand, there's link to reach a real human.  When you do, it won't go on until you open another application and pull up a number.  That number is hidden and requires you open another help article to find it.  But then there's no real reason to place that information in the request.   It's a wild goose chase to just reach anyone.

There's no way in the world that anyone has ever tested out Bolt and declared it to be good for consumption.  I can't find any reason for having it other than to prevent customers from finding answers and make them keep searching on their own and not burden Zoom with responding to questions.  But I would love to be proved wrong.

So, are there simple, up to date instructions for closed captioning that are up to date and include all of the necessary information including the services?

Hi! I have a question about security access for recordings. Is there a way to send a recording to another that can be accessed with only a pre-assigned email address?  I want to prohibit recordings being able to be shared/sent to masses of people. Thanks in advance for your help! 

Receiving error code 5003.  

- Permissions have been granted to go past firewall

- internet/wifi works great

- did a malware scan, nothing turned up

In the middle of recording videos and have a two day turn around to finish.  Looking for other ways to try to fix

I have a new laptop and external camera running Windows 11.  I can turn the camera on and see video of myself, but in Zoom the screen is black. I have checked privacy settings. Camera is enabled and Zoom camera is enabled.  Meeting participants cannot see me.  The host can turn my camera on and off in the app, and I can click on share video, but it does not fix the problem.  As soon as I go to Zoom, my camera turns off.

For a zoom meeting (not webinar) we will have about 200 people participating. We'll use the immersive view and allow for Q&A. I would like to drop people into the immersive view when they ask their question and out after their question and bring in the next person. I will have folks raise their hand so they move up the participant list. However, does their order in the gallery move or will I have to scroll to look for them. I am able to pin from the participant window. You can't drop them in from the participant list.

I often need to switch login accounts. And often, the keycap lock is on, or my client changed his password and only tells me too late.  I or they get locked out for 30 and need to wait to try again.  There needs to be something better than locking out the client for 30 minutes. 

If you forgot your password, you can't request an email during this lockout time.  Also not user friendly, especially if you are in a rush to start a meeting.   Maybe try a secret word if instead of a lockout.  Thanks.

Hi I set up automatic recording for a 90 min training session to 17 participants that I was hosting. I had tested the recording several times prior to the actual session and it worked perfectly. However when I held the actual session it did not record or if it did I cannot find it. When I checked the setup afterwards it was set to record to local computer and I have 151 gbs of space available. Is there anyway the video has been saved somewhere else or anyway  of recovering the video, or did it not record and if so why not. Thanks