Hi! I need the transcript for a recorded session. I have a paid business zoom account and I recorded it to the cloud. It says I have a video of the recording and the audio only. There is no mention of the transcript. And I really need it. So you know how I can find it or make a transcript of it? 

Thank you so much!!

We have been holding 5 90-minute meetings M-F on Zoom since we created this account nearly 3 years ago. Up until recently anyone who logs in as host or is "made" a co-host by the host during the meeting has been able to send private DMs directly to other hosts/co-hosts or to any individual participant in the meeting. That ability has recently stopped. For example - if I - as a co-host - send a DM to another co-host during the meeting - it will appear to all the co-hosts and the host. It will look as though I sent it to myself. Or if another co-host sends a DM to someone who is neither a host nor co-host it will show to all the co-hosts and hosts as "You" in the DM - as though each one of us sent that DM. We have never had any problems like this before with Zoom and have never asked for any type of support but this is absolutely bonkers and is driving everyone in our group crazy. We cannot disseminate information correctly or we sometimes wind up disseminating it five times because no one knows what is going on. We have tried everything we can think of to correct this problem but have had no success. Any assistance that is offered will be greatly appreciated.

I participate in an online group music course where the participants use Original Sound for musicians and the classes are recorded. Whoever is playing is highlighted so they can see themselves afterwards in the recording.

This works for everyone except me.

1. Original Sound doesn't work for me, i.e. the others can't hear me if I use this setting. So instead I use Live Performance Audio, which works fine.

2. However, as soon as I turn on LPA, the highlighting disappears, which means I can never see myself in the recordings. Zoom doesn't recognise me as the "Speaker" when LPA is turned on.

How can I solve this problem?

I use a Windows 11 laptop, Zoom version 5.17.11 (34827). I always update it; the problem has been going on since January.

Thanks for any help!

HI,

I recently got new hearing aids and when I am on a Zoom call, I can hear other people but when I speak my voice sounds like a robot to them.  I am not sure what to do.  I have gone into audio and tested the microphone, and it sounds ok.  Please help.  I need to be able to communicate and hear.  I have to turn off Bluetooth to speak and turn it back on to hear.

Hello,

We did a family zoom and I wanted to record it to make a video about all cousins talking about our grandmother we would use for her birthday.
As we have free accounts, I launched the first meeting and recorded it on my Mac. It worked perfectly.

When the 40 mn meeting stopped, my cousin launched the second meeting. I clicked on "record", Zoom directly offered me to record it on cloud. As I am not used to this, I just clicked "Yes" thinking that it would be accessible just after.. When the meeting finally ended, I stopped the recording and finally realized that I do not have any record on my cloud. Is that normal? Why did zoom offer me to record on cloud if I am not able to?

When looking closer to the topic, it looks like it's only for premium subscriber...My cousin who launched the meeting has nothing on his cloud account. How can I get this record. I could pay for it.... !

Thank you for your help

Etienne

At the moment I have a personal paid for licence...but I see I cannot share the admin role as it is contrary to the EULA. That's not a problem. As a church leader how do I get a church account (NFP) licence and add admins so meeting can happen with me not present?