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Cannot start video

alexifranco
Newcomer
Newcomer

Issue

The end user cannot utilize their webcam on a few Windows 10 systems with Zoom v6 installed. The issue is occurring on 2+ systems in our environment.

 

When they try to start a meeting, they receive the following error:

Cannot start video
Failed to start the video camera. Please select another video camera in Settings.

 

Troubleshooting performed

  • Camera works fine in Windows, Google Hangouts, Slack, etc.
  • Downgrading to Zoom v5 works fine


Questions

  • Does Zoom have a solution to reset privacy settings and/or an updated version of v6 that will work? This issue appears to be true for all v6 versions we've tested.
  • Any other suggestions would be appreciated, aside from upgrading to Windows 11, as we shouldn't use a hammer to fix this issue.
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