Cannot start video

[alexifranco]

Issue

The end user cannot utilize their webcam on a few Windows 10 systems with Zoom v6 installed. The issue is occurring on 2+ systems in our environment.

When they try to start a meeting, they receive the following error:

Cannot start video
Failed to start the video camera. Please select another video camera in Settings.

Troubleshooting performed

• Camera works fine in Windows, Google Hangouts, Slack, etc.
• Downgrading to Zoom v5 works fine

Questions

• Does Zoom have a solution to reset privacy settings and/or an updated version of v6 that will work? This issue appears to be true for all v6 versions we've tested.
• Any other suggestions would be appreciated, aside from upgrading to Windows 11, as we shouldn't use a hammer to fix this issue.