May I get a "certified" transcript of a Zoom recording? For example, I may need to present to a court the transcript of a witness deposition (interview) performed on Zoom and the court will want to be sure the transcript is authentic. Contact me by email at *********** should you wish to discuss this.

We have a standing, twice a day call with supporters of our non-profit organization. We inadvertently deleted these calls from our list of scheduled meetings however, the link continues to work.  So the calls continue to happen even though the meeting itself is no longer visible on our list of scheduled or standing meetings.

My question: Rather than creating a new meeting on the schedule and the resulting new link that would come it and that we would then have to disseminate to our supporters (likely causing a fair amount of confusion), is there a way to re-use or restore the old link everyone is still using even though the meeting has disappeared from our list of scheduled meetings? 

Essentially, i'm hoping there's a way to copy and paste the old link into a new meeting.  

FYI, it's been longer than a week since our 'accidental deletion' so I can't go into recently deleted and just restore the meeting. 

Thanks! 

I want to contact isv@zoom.us to ask for the trial version of custCreate for meeting rooms. However, once I sent an email to the email account, the email account doesn't exist. Therefore, I want to know what should I do to contact the team. Thanks very much.

I often check Zoom versions and update our fleet (3000+) Mac. Yesterday, I see 5.10.1 so I grab it and scope it out via our MDM.

1. This morning I get a message in Zoom that I need the proper version for my device, an M1 Mac. Or something to that effect. I was on 5.10.1. But it downloads and installs something. In the end I still am on 5.10.1

2. I checked your redesigned download page and notice a separate link for M1 Macs. So that explains it. I scoped the Intel version, that's why my M1 wanted to update even though the version was correct. I rescoped my policy with the M1 version, not thinking it through.

2. By late morning, our helpdesk had received many complaints about Zoom not working. On Intel Macs the app was invalid. Fortunately, the previous version was still available in a Self Service portal and users could get it working by backing off the update.

So, why? If Zoom is universal, why can't it work for both architectures? Progress here is a step back. Unless I am missing something, we will have to now run two policies for each platform. Thoughts?

Thanks!

Hi, this is a new issue that wasn't occuring maybe 4 hours ago.

Suddenly, none of my Cloud Recordings will playback. I've been trying several of them over the last hour and the error I'm getting is "The media could not be loaded, either because the server or network failed or because the format is not supported."

Anyone else seeing this?