The other day, at the end of a polling, I clicked on the Download button and I was given the option to download the report either in xls or csv format. Today, this option was not there. I could only download it in csv format or through the browser (Safari). Any idea how I can restore the xls format, which works so much better for me?

BTW, I tried to go through the Account Management/Reports etc., but the only option that appear is  "download the report in csv format".

Could anybody help me?

Thanks

I just had a bunch of login fails.  Tried on 3 different computers.  Got into the web page in the middle, got one start, but not on the computer I use for my stream, so I shut that one down, went back to the streaming setup, and same fail.  Same fail on another machine.  Then I got locked out for too many login fails.

I also know of another meeting that my wife joins, where the host had this kind of problem about 30 minutes before I had it...    My trouble was at about 6:30PM east coast time.

Hello everyone! I was wondering if anyone could help me with a problem I've been having with Zoom for a little while? Using the Zoom app on a Macbook Pro.

Basically, when my classes went remote this past Friday and I tried getting onto Zoom to join the meeting, an error popped up saying that I was unable to connect to the meeting. The exact wording of the error was as follows: "Check to make sure you're connected to a stable network that is not blocked by a firewall or proxy." A similar error would pop up when I tried signing in on the app, which reads as follows: "You are unable to connect to Zoom. Please check your network connection and try again." This happened multiple times, and eventually I knew I needed to contact Zoom to help fix this

I contacted Zoom support about this the same day, and was told that after we had failed to connect to my class meeting, that I would need to call my internet provider to whitelist some of the ports in order to connect to meetings (We had tried multiple solutions to try to connect me to the meeting, but everything failed, even uninstalling and reinstalling Zoom)  . Unfortunately, after calling them, support for my internet provider says that my network is not the problem and that it might be my Mac that was causing the issue. 

I contacted Apple yesterday and got similar results that I did with my internet provider, we couldn't get Zoom to connect to any meetings and now I have no idea what to do. I'll try to contact Zoom support again on my own and try again to make this work, but any and all advice is appreciated! I'll attach a few screenshots of the errors as well.

If I'm attending two meeting simultaneously, is there a way to lower or mute a specific meeting's audio? If I want to speak in one meeting or just want to focus on what's being said in that meeting, I don't want to audio from the other meeting coming through.

I recently purchased the Pro plan because the video Zoom was processing was low quality... I upgraded to the Zoom plan... is there setting I can activate that tells Zoom to record higher quality video?  I thought it was possible to dial in better video with the Pro plan. Any thoughts are appreciated... 

We have regular meetings on zoom that include sharing screens for music.   Today out of the blue we can no longer hear the music.  We can hear people talking before and after fine, but nothing when the music starts.  Occasionally we could hear a muffled sound during the song.  And it was only happening to us.  Zoom is up to date and so it our computer.  Can anyone help? 

When I dock my computer, Zoom recognizes the USB external camera mounted to my monitor. However, when I undock, Zoom defaults to my rear facing camera and I need to manually change to my front facing camera on my Win10 laptop. Is there a camera priority list that I can change so that Zoom will always default to the front facing camera if a USB camera is not present?