I ran a meeting the other day with a single guest. The guest told me that after she clicked the meeting link and went into the meeting, a message came up saying words to the effect that certain features of this software will be disabled. I don't know the exact wording I'm afraid as the guest was in a big hurry and had to conclude our short meeting very quickly.

However, it seemed everything worked normally. For example, the guest was able to share their screen and I was able to have remote control etc.

Has anyone seen this before? Why/how did this message come up and what is the impact on Zoom's functionality? Is Zoom somehow restricted for attendees in company accounts?

Hello, before posting this question I did look around for similar questions that may have been resolved but I wasn't able to find one specific to this. This question came up in response to this article/bulletin: https://support.zoom.us/hc/en-us/articles/360059429231-9-month-release-window-

Is there a way to generate an admin report that would tell us what client version the users on call are using?

I'd appreciate any help. Thank you!

I have a user who needs to activate her new licensed account, but she is unable to do so. Here is what her supervisor says:

She said that every time she attempts it, it inserts her personal email address after she starts going through the process (begins with Moody email, but then switches it on the second step). She then has to exit out since she is unable to change it back.

I don't know if this means she has another Zoom account that is not part of our Education account or what would happen if she went ahead and completed the activation without changing her email back (would I be able to fix that later as the administrator). What does she have to complete as part of her activation? I'm new as the admin and haven't set up any of the processes we user for bringing in new users.

I have been using Zoom quite successfully for over 6 months for a series of short (half hour) meetings with different people. I normally start by clicking on the drop down apps menu on my HP laptop (the one you get by clicking on the 'Windows' button on left hand of the toolbar at the bottom). Being in alphabetical order, the list displays it at the very bottom. On Monday morning I started as normal, and set up three meetings for that evening. When I tried to get back on Zoom about 15 mins before the first scheduled meeting, the icon had disappeared. I managed to log into Zoom from my internet page, and succeeded in opening the meeting page. Video and audio seemed to be working fine. However, the person who should have been the other participant rang me about 5 mins after the meeting should have started to say they were unable to join. This happened also for the second scheduled meeting.

A) How have I lost the Zoom icon? and how can I get it back? 

B) Why are my meeting participants unable to join the meeting, and what can I do about it?

As far as I know, I have not been doing anything differently to when I was using Zoom quite happily before.

Hi

Over the last two years we have made numerous recordings with Zoom, using two webcams (one face on, the second overhead on the desk).  Having  just checked back all our recordings today (10 or so), roughly since January are very jerky on the overhead camera.  Previously the recordings are smooth and look great.

Please advise how this might have occurred and if it can be remedied

Thanks

Bonjour

Nous avons 2 licences Zoom. La 1ère est attribuée toujours au compte propriétaire, et fournit des n° de téléphones dans les invitations.

La 2ème est flottante, selon le besoin de mes collègues, mais les mél d'invitation sont dépourvus de n° de téléphone. Comment faire pour que ceux-ci soient fournis ?

Merci