We have a weekly Zoom meeting for my group and each meeting is recorded and saved for anyone who can't attend. In last week's meeting, the sound was muted during certain parts of the meeting, but only from the recording. Since I attended the meeting, and spoke in at least one part of the muted part of the meeting, I know meeting participants heard me. But when I reviewed the recording, there was no sound. It was almost as if someone hit mute, but instead of just muting their microphone, they muted the sound from the recording. This happened in three sections of the meeting (at least).  One in which another person was talking, but I was sharing a video through screenshare (with "Optimize for Video" and "Record computer sound" both checked), and the other two where no one was sharing, but different people were talking. 

The way the video continues with audio, it sounds like someone unmuted to speak, and the sound just magically comes on again. 

I am one of three admins on the account and am the main host of the meeting, with two co-hosts. Is it possible for an admin or a host/co-host to mute for a recording? 

I use Zoom (busines type)  just recently when creating a zoom meeting in slack, I am no longer able to preview folks that are currently in the zoom meeting.  If someone spins up a meeting and people join, zoom shows 0 people in the meeting.  

It used to be that if someone spun a zoom meeting in slack I would be able to see who is in the meeting.  This is tru for people in my organization,  no one is able to see the attendees anymore..   is there a permission setting that I need to change?

Hi,

I want to install Original Sound but the instructions offered by Zoom support no longer are visible: Profile and Settings are separate on my screen and when I enter Settings there is no Audio icon I can access, nor, subsequently, Advanced to then adjust speaker and microphone. None of the items offered now under Settings, including when I type Audio, are applicable for installing Original Sound. How can I install it?

Strangely, for 3 days in a row when I finished a call that I was recording and the converting process started, my home internet drops. It drops for every device in the house. Only when it finishes converting and I reset my modem, the internet comes back on. I have fiber and there are no known outages with it. The video duration is about an hour. 97K-124K size. Any suggestion of causes and fixes.? Prior to 3 days ago,  I had no problems with internet dropping during the converting process. 

We have a business account that is used by our small groups and some other ministries. Some of the ministry leaders keep getting and error message asking for a code when logging in to the user account assigned to them. It happens even if they are using the same device each time. What is the solution to this?

계속 사용중이던 유료계정인데 어느날 인증코드를 넣으라고 뜨네요.  그런데 인증코드가 오지 않습니다.

nate 메일인데, 고객센터 확인결과로는 줌으로부터 발송된 메일이 없다고 하구요. 

이상한건 암호를 변경해 봤는데 줌에서 보낸 암호가 변경 되었다는 안내 메일은 또 수신이 됩니다.

그런데 줌으로부터 오는 인증코드 메일만 수신이 안 되는군요. 

스팸함, sns함, 기타등등 어떤 메일함에도 없습니다. 줌에 티켓제출로 여러차례 문의했는데 

원론적인 답변만 계속 보내오네요. 

로그인이 안 되니 유료 구독도 해지할 수 없고, 고객센터에 해지해 달라고 하니 로그인해서 해지하는 

방법 안내만 해주고,  한국에 고객센터가 없는 줌을 계속 써야 하나 싶어요 정말.

해결 방법이 없을까요?