Hi there,

I recorded an interview with a client yesterday but when I try and play it back, I get this error message:

The media playback was aborted due to a corruption problem or because the media used features your browser did not support.

And when I download it - both video and audio files - I can download the audio but with the video portion,  I get a black screen and can only hear the audio - can't see any video.

Any ideas how to recover the video - it's a testimonial video for my website.

Thanks, Katherine

I scheduled a meeting and then changed the personal meeting setting from computer audio only to enable both telephone and computer audio. I then copied the updated invitation and pasted into my calendar invite to participants. But I noticed the passcode is different at the top than at the bottom of the invitation. I find this confusing and want to make sure no one will have access joining the meeting regardless of how they are joining. Which passcode do they need to use?

Our pro account just went to basic and cut off our meeting at 40 minutes. We have had a pro account for at least a couple years, and it is paid up. On the billing page, it shows as being a current pro account, but on the account profile page, it shows as basic. This account is for daily AA meetings and people's lives are depending on these meetings. We NEED the 40 minute limit lifted immediately.

Please DO NOT reply with the instructions to assign a license to users. That is NOT the issue. We do not have separate licenses. The account itself is a pro account with no additional license. It worked properly until today. Please fix ASAP.