Zoom claims my device does not support video virtual background

[yakee]

Hi,

I was trying to set a video virtual background however Zoom says I can't make it. 

My processor is Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz 2.70 GHz. I run on Windows 10, 64bit version.

According to the requirements I can't run the 1080p video, however I guess 720p is ok?

• Supported processors (720p background video)
  • Intel Core i5, i7, i9
    • 2 cores or higher
    • 6th generation (6000) or higher
    • Excludes Atom and Y series
    • Processor must have Intel GPU
    • OS must be Windows 10, 64-bit
• Supported processors (1080p background video)
  • Intel Core i5-6000 or higher
    
    • 4 cores or higher
    • Excludes U series

If so, I'd assume that I just need to record a video in 720p resolution, however zoom does not accept it anyway. Any help?

[ZoomTestKitchen]

Does your Windows 10 computer have an Intel GPU? I don't see it listed in your description.

If you find this information helpful, please click on "Accept as Solution".

If you have further questions, please reply, we're happy to help.

[yakee]

Well it claims has 2 

A dedicated  AMD Radeon R5 M330 and an Intel HD Graphics 620