Hi everyone

I'm hoping someone can offer some advice.

It is hard to google search this one because when I try to search, it really gives me results with bad internet connections and how to fix Zoom when that happens.

When I have my camera on, the Zoom application itself runs slow. This has only started happening in the last week and I've been using Zoom for 5 years.

I have tried using a different camera.
I have uninstalled Zoom, rebooted the computer and then reinstalled.
I have also gone into the task manager and closed all applications that weren't required.
Then I went and disabled anything that wasn't required from startup and rebooted the computer. 
The problem doesn't go away.

If I have the camera on, it takes about 10 seconds to click a button on the zoom app. It'll take me 10 seconds to drag the zoom window from one part of the screen to another. It just really impacts the program itself while everything else in Windows doesn't seem impacted.

Running windows 10 with the latest patch's
i7 processor
Acer Laptop
SSD drives

Since 3 hours ago I have been unable to connect to zoom meetings when connected on my home WiFi. I have tried using my iPhone, iPad, my laptop, a PC, my wife's laptop. Nothing works. WiFi is working well otherwise.

I am also able to connect to zoom via Citrix so that works too.

My iPhone and iPad are also connecting to zoom via 4G but not through the WiFi.

I have tried resetting router and devices multiple times. Also deleted the app and reinstalled it a few times. All devices are running the latest softwares.

Any help would be much appreciated.

Hello, I am doing this for a friend of mine as they cannot login to aske the question. Their account was disabled with no email from you guys and they are now in jeopardy of being kicked out of school because they cannot attend the lectures etc. They cannot communicate with family out of state nor can they help those they work with. Can you please please give some explanation as to why they has been no email they have not responded to the appeal , they cannot talk to a live person, they really need answers. i know for a fact they never violated any terms that are a listed. They are very compassionate and kind to all and this has really taken away their lifeline and has put them in jeopardy of a lot of what they use the zoom platform for as they live where there are not a lot of resources available. How is this even remotely okay? will you please help me help them? I have seen way way way worse in zoom meetings and those people are never blocked to their accounts! Being able to talk to an actual human would be so helpful for them. And is this being done out of spite by someone else ? Or is it at random? Like how does this even happen to begin with? so much confusion and so much on the line for them in every aspect of their life. I truly urge you to actually speak with the people whom you disable accounts, I know another friend of ours that the same thing happened to her no email no warning no nothing they were in meeting and listening not even speaking and all of a sudden account gone, then they are asked to login and and contact whomever but they cant do that because they cant sign in due to ERROR1132.. so that right there is contradicting in itself. also these people that is has happened to that i know live in very very small remote towns and they depend on zoom for ALOT. Please I aske of you before they lose their chance at getting their education and work do not let them sit in silence any longer and reach out. Take into consideration the livelihood of these folks who do not live in big cities and zoom is the main thing for almost all they do, Have better communication, do not just leave them in the dark especially when they know , I know they did absolutely nothing wrong. our one friend runs a non profit animal rescue and the other person is in the healthcare field and a single parent that is working hard to raise their kids the right way and to get more education than they already have. These people are not criminals by any nature. I ask  you to not ignore this and communicate so I can show them. @zoomsupport Account is Disabled. Please contact Support. (1,003)