My settings are in place and I can give myself remote control access from a secondary device, however, I can't give remote control access to my participant. It only shows my secondary device to allow remote control. Participant joined by mobile on an iPhone. Any help would be greatly appreciated.

hi - not sure if anyone else experiences this but welcome help, ty!

i turn passcode off within admin settings on personal room. sometimes it asks guests for a passcode and i go back and check and it has changed in my settings to once again require a passcode. So i turn that off in admin and after a while, it turns itself back on again without me doing it or notifying me.

why is that please?

My Zoom application was glitchy so I looked that up on this forum and it was said that my mac was missing 2 files (I got an error code: 10008) so I uninstalled the application, and then I installed the application. There were two choices, the main download and another for macs with a certain chip.  I tried both and neither will open, it says it's not supported by a mac.  So, I am paying for Zoom and have a big meeting tonight and I can't download the application.  Can someone help me with this? I have a2 year old mac running Ventura 13.2.1

Thanks, desperate Molly

I believe there is an issue with my organizations account or support for the account.  I called the zoom number and pressed 2 for tech support.  I then entered my personal meeting ID followed by my host id.  I was then told my account did not have phone support available and to use the community forum or Chat support.  I tried Chat support while logged in and I was told by the chat bot I did not qualify for that support either.  It then said to contact the account admin for more help (My account is account admin). Output from chat below.  We have Professional license with 10 users, how can that no qualify for support?  If that is the case we will have to look for another meeting option, paid 10 user account with no live support is not acceptable.

Good morning.

I use Zoom for online piano lessons.  Lately I have experienced a lag of approximately two seconds.  This doesn't work for a musical instrument.  Also, although I can employ the original sound for musicians, anyone that I am teaching on an Apple device apparently can't.  Since I pay by the year, I'm dismayed to have options removed.  Zoom, on occasion has abruptly shut down in the middle of a lesson.  It has also given me a 40 minute shutdown, in spite of the fact that I pay for the more expensive plan.

Thoughts?

Thanks!