One of my users accounts has completely disappeared. It was a licensed account (Our CEO unfortunately). I am working with Zoom support but am wondering if anyone else has seen something similar. 

Facts

Used a week ago and no trace of it since, no evidence of it being deleted and her license is now freed up. 

While investigating issue, she stated she also had 2 other accounts that have also disappeared.

She is not tech savvy but I trust that she did not go into account settings and delete 3 accounts. 

I'm wondering if there is a way to disable screen share on my end so that I can view more people on the screen and not have to look at them in the tiny postage-size thumbnail screen?  I need to be able to see everyone clearly, and be able to see who is speaking, and if they're reduced to the thumbnail, oftentimes it's hard to tell who is speaking.

Is this possible???

Getting the message "Adding Zoom meeting" stuck when adding zoom meeting on Outlook for Mac Calendar invite. After a few minutes, it will give the error "We're sorry, we couldn't access zoom".  We tried different internet connections (Office Wifi, Home Wifi and Hotspot), we also tried with and without VPN but getting the same issue.