We are a licensed enterprise school district. Students authenticate through our domain and use iPads for Zoom meetings. I have one student in a class who sees all other participants in the gallery as a black screen. If he taps their "box" to open in full screen, he can see them, but all other participants remain black in the gallery.

He is the only student in the class experiencing this, so it is not the host settings. He does not have the option to "stop incoming video" turned on. His camera is working and others can see him. 

We're stumped trying to figure this one out!

Buenos días comunidad me gustaría que me orientaran un poco de los servicios y las experiencias de cada uno de los clientes,  requiero una video conferencia de 100 personas con audio y video que plan me recomiendan son mas de 5 horas de reunión o mas tiempo seguido. cual plan me recomiendan para nivel de empresa.

For the previous several months - since Nov/Dec 2022 - the video of our Host was sometimes distorted and images of other participants were showing over the Host's video.

Previously the issue was restricted to the image of the meeting Host. Today, however, one of the meeting participant's video showed the strange blending of all the video images of all the participants.

I'm not sure how best to describe the issue, but it is clearly an issue within Zoom and not a local camera or local computer issue. This is clear because the distorted image flashes all the participants video feeds through the one participant video output to the meeting view.

Often the top 1/4 of that one screen appears similar to the top of my screen when someone is spotlite...

I am positive that this is an internal issue with Zoom, but I do not know how to contact them directly.

Any thoughts??

I put a collage image of 3 screen shots during our meeting. I've seen this happen to the Host's image recently and we all thought it was that computer. Today it happened to a participant's video. Clearly it is not a local issue because other video feeds are being put over that one participant...

Thank you.

Hey all, I’m a fitness instructor that has been running both online and hall classes together I’ve been using a mixer for music and mic and has worked perfectly however all of a sudden the music cuts in and out and sound like it’s under water while the mic is fine. Please help as I have a zumba class tomorrow 😫 can I uninstall the last update as I can only presume this is the issue as I’ve tested everything else? Thanks x

Hello, 

I am hoping that someone can problem solve with me an issue that I am having. 

I own a yoga studio where we offer some classes online.  Usually, the teachers are leading their classes and editing/sending recordings from one computer in the studio - all using the single username and password for our account.  Sometimes, a teacher needs to teach from their home and in the past, they have had no trouble using the username and password to access Zoom to teach their class or edit a recording.  

Recently, if someone tries to log in with any device other than the studio's computer, then Zoom wants to send a security code to me (the administrator) that I have to give to them before they can log in.  

I have talked to other studio owners who are NOT having this problem so I think it must be something in my settings.  Does anyone have a suggestion for me on how to set up my Zoom so that meetings/recordings can be accessed by my staff without the system triggering a security code request? 

Thank you,

Machelle

I have a monthly meeting scheduled for the first Friday of the month - and I cannot make it.  It is run through my paid Zoom account and I am the host.  I'd rather not have cancel it - but I cannot be there this month.  Is there a way to grant someone else permission to host the meeting - using my account perhaps??  None of the other attendees have the paid version of Zoom.  

Thanks for any ideas and advice.

Hi, the tablet mic cannot work in Zoom after the latest soware update on the 30th dec (android 13, One UI version 5.0)
the mic can pick up sound, but the moment the guest comes is admitted to the Zoom meeting, my mic is not able to work and the other party cannot hear me at all.
i used my other samsung tablet (tab s6), no problem at all.

my mic is working, and i have turned on the mic and given the Zoom app all the permission.
I believe the update created a conflict that make it not possible for the mic to work when the other person is admitted into the zoom meeting room.

i would like a solution and wonder if anyone else is facing a similar problem.
thank you